Penfield Central School District achieves comprehensive identity management with ADManager Plus
About the organization
Located in suburban Rochester, New York, Penfied Central School District (PCSD) is one of the two school districts in the district, comprising of over six schools.
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Country
United States -
Industry
Education -
Employee size
501-1,000
Business challenges
Inconsistent identity management: Penfield's IT team lacked standardization of processes, especially when it comes to user creation, leading to several inconsistencies with regards to user attributes.
The problem
According to Michael DiLalla, the network administrator at PCSD, the organization's IT team followed a flawed user provisioning process, which led to several discrepancies in user attributes. Understanding the gravity of this problem, the organization sought an identity governance and administration solution that provides its IT team with repeatable workflows and processes that help them standardize user creation and eliminate errors that can create operational bottlenecks and security issues. Being a school, the management cannot afford IT friction as it may disrupt the day-to-day organizational activities.
The solution
ADManager Plus brought immediate relief to PCSD's AD management challenges. By introducing customizable user account creation templates, the IT team could ensure uniformity and accuracy. DiLalla and his team also observed significant improvement in improving overall identity governance, adding "[From] creating new accounts to using 'Last Logged On' reports to find users who have left the company that IT was not notified of, many of ADManager Plus' reports are very useful in managing active directory day to day."
ADManager Plus' comprehensive reporting on AD and user activity empowered the team with actionable insights. Described by DiLalla as "extremely effective", ADManager Plus' reports on user logons, AD group memberships, and GPOs helped his team administer unauthorized changes within their IT ecosystem. PCSD's IT team have been extensively using ADManager Plus' reports, besides creating custom reports to fulfil their specific organizational needs. Moreover, DiLalla praised ManageEngine's support, saying "Like all ManageEngine products I use, the support is top notch. The engineers are quick to respond with questions/problems as well as the resolution speed to those problems"
DiLalla believes that ADManager Plus is a comprehensive AD management solution. He said "I can't think of a product that could possibly have any more features than ADManager Plus. Having the ability to create templates for user accounts as well as reporting makes it a complete AD management solution."
About ADManager Plus
ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security, and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications, and protect data on your enterprise platforms with regular backups. Use over 200 reports to gain valuable insights into identities and their access rights. Improve the efficiency of your IGA operations with workflows, automations, and role-based access control policies. ADManager Plus' Android and iOS applications help with on-the-go AD and Entra ID management. For more information about ADManager Plus, visit manageengine.com/products/ad-manager/.