Empowering healthcare IT teams: SSI Group's success with AD360
About the organization
Since 1988, SSI Group has been fiercely focused on easing the challenges faced by healthcare professionals. The group specializes in healthcare revenue cycle management, helping organizations streamline workflows, increase revenue, and reduce costs. With decades of experience and industry-leading innovation, SSI Group empowers its clients to strengthen financial health and operational efficiency.
-
Company
The SSI Group -
Industry
Healthcare -
Location
Alabama, United States
The problem
The SSI Group was spending significant time on mundane Active Directory (AD) tasks that could easily be automated. Its IT team was burdened by manual AD management tasks, including user provisioning, deprovisioning, and managing password resets. These manual processes led to operational delays, increased workload for IT staff, and challenges in ensuring compliance and security.
The IT department would have to reset the user's password for them, and we did not have full automation or integration with our HR system for user account management.
Donna Cooper, IT technical manager, SSI Group
Adding to the challenge, the group's existing management tools operated in silos and offered no integration with Dayforce, its HRMS platform. SSI Group needed a unified, automated solution that would streamline user life cycle management and enhance security visibility.
The solution
SSI Group was introduced to ManageEngine AD360 through a sister company that had already seen the benefits of the solution. Following a detailed product demo and a positive hands-on experience, SSI Group decided to adopt AD360 and integrate it with its existing tools.
With AD360 in place, the organization immediately automated its end-to-end user life cycle management. By integrating with Dayforce, AD360 automated user provisioning, deprovisioning, and management based on HR updates, eliminating manual intervention. Automations and workflows were set in place to create accounts in Microsoft 365, manage distribution lists, and monitor folder permissions, ensuring both efficiency and compliance.
The ADSelfService Plus module further reduced the burden on IT by enabling employees to reset their own passwords without contacting the help desk, which improved the end-user experience while enabling the IT team to focus on more important tasks.
Outcome: AD360 enabled centralized automation, reduced manual workloads for the IT team, and strengthened SSI Group's identity management framework.
Swift and seamless implementation
To ensure a smooth deployment, SSI Group opted for OnboardPro, ManageEngine's professional implementation service for IAM solutions. Led by Subash, an experienced implementation expert, the process was both smooth and adaptable, ensuring that complex integrations were completed quickly and effectively.
Subash ensured that AD360 was fully deployed and ready to use from day one, with all necessary configurations in place to accelerate time-to-value. Beyond the standard setup, he tailored the solution to SSI Group's specific business needs, even delivering a custom patch for RSA integration. This allowed the organization to preserve existing workflows while enhancing security and compliance.
The ManageEngine implementation service, led by Subash, was crucial in setting up complex integrations, providing responsive support, and accelerating the deployment. It would have taken us much longer to get everything set up on our own. Subash did a good job. Whenever we had an issue or question, he was quick to help.
Donna Cooper, IT technical manager, SSI Group
Post-implementation, to promote long-term self-sufficiency, dedicated knowledge transfer sessions were conducted for SSI Group's IT team, equipping them with the necessary skills for smooth management of the solution. This approach transformed the implementation into an educational experience rather than just a plug-and-play deployment.
About ADManager Plus
ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications and protect data on your enterprise platforms with regular backups. Use over 200 reports to gain valuable insights into identities and their access rights. Improve the efficiency of your IGA operations with workflows, automations and role-based access control policies. ADManager Plus' Android and iOS applications help with on-the-go AD and Entra ID management. For more information about ADManager Plus, visit manageengine.com/products/ad-manager/.
About OnboardPro
OnboardPro is a ManageEngine service that provides solution implementation to clients upon request. This service includes the installation and customized configuration of ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of product installation, deployment, and use. Every client environment is unique and requires additional support beyond the basic installation and standard features. With custom onboarding, clients have the option to engage a team of product experts to manage the installation, implementation, customization, and training based on their business needs. For more information, visit manageengine.com/onboarding/manageengine-onboardpro-iam-and-siem-professional-service.html.