How do I find out my Build number?
1 Log in to the AD360 web client, and click the "License" link in the top pane.
2 You will find the "Build" number mentioned right next to the "Product Version"

AD360 service pack installation

Update path finder
Service pack path to the latest version
How can I find build number?

If your build number is	Update to build number
4503	Download and update to latest 4504

Important:

We strongly recommend you to take backups before migrating. This helps you prevent accidental loss of data.
If you have enabled high availability, please read this before applying the service pack.
If you receive the error Keystore file not found while updating to build 4400 using the service pack, download and import this certificate into the Update Manager tool manually.

If your build number isUpdate to build numberSHA256 checksum hash value
4503Download and update to latest 4504 a1eeaa4dc915f41a2d72552adc478b7d9c526b505f08324337d77e7a33144792

Instructions for applying the service pack:

Follow steps 1 through 9 to apply the service pack.

1Shut down AD360.
- If the product runs as an application, click Start → All Programs → AD360 → Stop AD360.
- If the product runs as a Windows service, right-click Start and click Run. Type services.msc in the box provided. From the list that appears, find and stop ManageEngine AD360.
2Navigate to →AD360>\bin, where →AD360> is the location where the product is installed. Execute the stopDB.bat file.
3If you have configured an external database server (MS SQL or PostgreSQL) in AD360, back up the external database.
4If you have enabled High Availability, follow the steps listed here. If not, proceed with Step 5.
5Back up AD360 by zipping the contents of the →AD360> directory.
6Run Command Prompt as an administrator and navigate to →AD360>\bin. Execute the UpdateManager.bat file.
7Click Browse and select the PPM file you have downloaded.
8Click Install. Depending on the amount of data to be migrated, the installation procedure might take a few minutes. Please do not terminate the process prematurely. During this step, the certificate that verifies the service pack's integrity is automatically imported by the Update Manager tool.
9If the automatic certificate import fails, please import the certificate manually by following the steps listed here. Otherwise, click Close and then Exit to quit the Update Manager tool.
10Start AD360.
- If the product runs as an application, click Start → All Programs → AD360 → Start AD360.
- If the product runs as a Windows service, right-click Start and click Run. Type services.msc in the box provided. From the list that appears, find and start ManageEngine AD360.

If you have enabled high availability:

1Shut down both the primary and standby servers.
2Follow Steps 5 through 9 above and apply the service pack on the primary server. After the process is complete, perform the same steps on the standby server.
3Start the primary server first and then the standby server.

Steps for manually importing the security certificate:

1Click on the link based on your current build number from the table below to initiate the download process of the appropriate security certificate.

Build Number	Download link
4503 or above	https://updates-us.manageengine.com/certificates/latest.crt

2Open Command Prompt as an administrator and execute the UpdateManager.bat file in the <AD360>\bin directory.
3Click Import Certificate in the Update Manager tool to open the Import Certificate wizard.
4Click Browse and select the downloaded certificate file.
5Click Import.
6Once imported, click Browse and select the downloaded PPM file.
7Click Install. Depending on the amount of data to be migrated, the installation procedure might take a few minutes. Please do not terminate the process prematurely.
8Once the installation is complete, click Close and then Exit to quit the Update Manager tool.
9Start AD360.

How do I find my current build number?

1Log in to the AD360 web client.
2Click License in the top-right corner.
3The build number can be found on the pop-up that appears.

Need help?

You can contact AD360 Support at any time for assistance in updating AD360 to the latest version.

Service pack

AD360 service pack installation

Instructions for applying the service pack:

If you have enabled high availability:

Steps for manually importing the security certificate:

How do I find my current build number?

Need help?

Hello! How can we help you?

Book your personalized demo

Thanks for registering, we will get back at you shortly!

Preferred date for demo

Contact Information

E-mail our sales representative

Thanks for registering, we will get back at you shortly!

Elaborate on your query

Contact Information

Book a meeting

Thanks for registering, we will get back at you shortly!

Topic

Details

Contact Information

Hello!
How can we help you?