License Expiry Notification in Applications Manager

Applications Manager includes a feature that sends license expiry notifications to users via their configured email address. Users can schedule these alerts to be sent either a few days before the expiry date or on the day of expiry, ensuring they have ample time to take necessary action.

Configuring License Expiry Notification

User can access this feature by navigating to Settings → License Management → License Expiry Notification. There are 5 options available to configure the License Expiry Notification:

  • Notify License Expiry via email: Using this option, users can schedule License Expiry notification in terms of days. The available options range from 90 days to 1 day before expiry and On Expiry. By default, the Notification scheduler will be enabled for On Expiry, 1 Day, 5 Days and 30 Days.
  • Notify me on: Here the user can choose the mail ID to which the notification email must be sent. It can be Primary or Secondary contact Email ID provided in the license or an SMTP configured Email ID or Super Administrator Email ID or pre configured Email Actions.
  • Notify product support on License Expiry via Email: This option will notify the Applications Manager product support team about the license expiry. The product support mail ID will be added in cc while sending the mail to the user. By default, this option will be enabled - only if Applications Manager is installed in India, China, Japan, Canada or United States. If necessary, the user can disable this option.
  • Notify when the Monitor Limit is Exceeded via email: This option lets users configure an alert for license expiry notifications. When the monitor limit reaches the specified percentage threshold, an email notification is sent to the customer. By default, this option is enabled.

    Note: This option is only available from Applications Manager v175400.

  • Notify License Expiry in product header: This option will help the user to receive license expiry notifications as alerts on product header of the web client. By default, this option is enabled.
Note:
  • The license expiry notification feature is available exclusively for Super Administrator user roles in Standalone Professional and Enterprise Admin setups.
  • The license expiry notification will be sent based on the:
    • Expiry date of the License, for Subscription License users.
    • Expiry date of the AMS subscription as specified in the License, for Perpetual License users.
  • By default, the Notify product support on License Expiry via Email option will be enabled only for non-zohocorp mail IDs.
  • The SMTP Mail Server has to be configured to receive the License expiry notification and Monitor Limit notification email.

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