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Aria Care Group is recognised as the United Kingdom’s leading provider of residential, nursing and dementia care services. The organisation has grown rapidly, now managing approximately 68 care homes nationwide. Emphasizing compassion, community and personalised support, Aria Care Group is dedicated to setting new benchmarks in the care sector and improving the quality of life for residents and their families. The group offers high-quality care within welcoming communities, spanning residential, nursing and dementia care facilities. Residents are encouraged to maintain independence, with an emphasis on open communication and collaborative development.
Problem statement
- Unequal patch rollout
- Security and compliance gaps
- Slow troubleshooting
- Increased device downtime
Aria Care Group belongs to the healthcare sector with over 3500 employees across 68 locations in the UK. Its IT team is responsible for managing mobile phones, on premise servers, laptops and desktops.Aria Care's IT team encountered challenges with patch rollout across their network. The team also faced troubleshooting concerns that were time-consuming and reactive, with limited visibility and context needed for swift resolution. Without reliable remote troubleshooting options, their requirement for manual intervention grew, requiring physical collection, repair and return of devices, resulting in increased expenditures and occurrences of down time.
"It has saved us a lot of time, as we were previously using Microsoft WSUS. It was difficult to get a clear view of how many devices were successfully patched and which ones were still pending."
- Sundeep Sagoo, head of IT and DPO at Aria Care
The solution
By adopting Endpoint Central, Aria Care's IT team transformed how they manage and protect their device fleet. With every laptop, desktop and mobile phone tracked and secured from a single dashboard, routine tasks became automated, freeing up valuable time and ensuring nothing slips through the cracks.
Encrypting laptops took center stage, crucial for safeguarding sensitive health data and adhering to strict privacy regulations. Even if a device falls into the wrong hands, encryption acts like a digital lock, keeping confidential information safe and compliant.
Remote access and troubleshooting gave the IT team superpowers to fix issues instantly from anywhere, slashing downtime and reducing the need for on-site visits. This meant happier users and smoother operations across the board.
Timely patch deployment became a breeze, closing security gaps before they could be exploited. With all devices managed from one place and effortless reporting for audits, Aria Care’s IT crew could focus less on paperwork and more on powering the organization forward.
Endpoint Central has performed as an all-in-one solution that has eliminated the need for multiple tools, streamlined workflows and enhanced visibility across all endpoints in Aria Care
"It is also very user friendly."
- Sundeep Sagoo, head of IT and DPO at Aria Care
According to Gowtham, one of the most important benefits was the user-friendly interface of the product that enabled his IT team to swiftly adapt and run the show with very little training. The seamless dashboard design simplified endpoint monitoring and ensured compliance across their network by allowing them to quickly detect and and address concerns.
Modules used
Patch automation
Asset management
Security and compliance
Results
- Reduced operational costs
- Improved patch visibility
- Enhanced device security
- Simplified audit reporting
- Strengthened security compliance
Why Endpoint Central was chosen over competitors
Aria Care’s IT team was on the hunt for a solution that could solve all their challenges from one unified console. They carefully weighed their options, testing the waters with LogMeIn Rescue and ISL Online, while also relying on Microsoft WSUS for patch management.
After a thorough hands-on evaluation, it quickly became clear that Endpoint Central's cloud-based solution wasn’t just another tool, it was the complete package. It outshone the competition with a broader range of capabilities and a richer feature set designed to meet real-world demands.
What really tipped the scales was Endpoint Central’s winning combination of cost-effectiveness, user-friendly design and powerful functionality. For Aria Care, it was more than a choice, it was a strategic upgrade
