How to send notifications to users' secondary email address and mobile number

ADSelfService Plus notifies end users via email and SMS about an impending password or account expiration, successful password self-service actions, and more. By default, this notification is sent to the user's primary email address and mobile number that are tied to Active Directory. To reduce the chance of users missing these notifications if they are not able to access their accounts (because of locked out accounts or forgotten passwords), ADSelfService Plus allows you to send these notifications to users' alternate email addresses and mobile numbers as well.

To enable end users to be benefited by secondary email notifications, administrators can force them to specify an alternate email address at the time of user enrollment by following these steps:

• Navigate to Configuration > Multi-factor Authentication.
• Select the appropriate policy from the drop-down list.
• Click the Advanced button.
• Under Verification Code > Secondary Email/Mobile Number, select the Allow email addresses from the following email domains and Allow the following mobile number formats options.
• Leave the text fields at the end of the options blank to allow emails to any domain and SMS notifications to any number specified by the user. You can use the text fields to restrict notifications to email addresses on a specific domain or mobile numbers in a particular number format.
• Use the Choose enforcement drop-down to configure if users should be forced to register secondary email addresses and/or mobile numbers.

  

  Notification settings in ADSelfService Plus

• Click OK.

Your end users will now be able to add secondary email addresses and mobile numbers in the permitted formats.

To enable notifications to all secondary email address of users

• Log in to ADSelfService Plus using admin credentials.
• Click the Admin tab in ADSelfService Plus.
• Go to Product Settings > Mail/SMS Settings > Notification Settings.
• Under the Mail Notification tab, check the box next to Send notifications to the secondary email addresses of all end-users.

  

  Notification settings in ADSelfService Plus

• Under the SMS Notification tab, check the box next to Send notifications to the secondary mobile numbers of all end-users.
• Click Save to apply the changes.

Your users will now receive notifications on their secondary email addresses and mobile numbers.

Like this tip? Get the most out of ADSelfService Plus by checking out more tips and tricks here.