Worklog Additional Fields

You can configure the default work log record with additional fields to capture more information. You can configure various types of additional fields as described below.

Field Type	Description
Single line	To capture single line information
Pick list	To capture information from a dropdown list
Multi line	To capture multi-line information
Numeric	To capture numeric information
Date/Time	To capture time/date related information.
Decimal	To capture numeric information in decimal format.

To configure additional fields:

Go to Admin > Helpdesk Customizer > Worklog-Additional Fields.
Click Add Field and select the required field type using the tabbed interface.
Provide details such as label name, description, default value, and value length as applicable.
Finally, click Save.

Sample configuration:

A dynamic preview is displayed on the right side.

Default values can be set only for single line and multi-line fields.

Value length can be set only for single line and numeric fields

The single-line field can be restricted to capture only numbers by selecting Allow only numbers checkbox.

View, edit, or delete additional fields

You can view work log additional fields and perform various actions under Admin >Helpdesk Customizer > Worklog-Additional Fields.

To edit a field, click the edit icon. Make necessary changes and click Save.
To delete a field, click the delete icon against the field.

In work log forms, the additional fields will appear under Additional Fields section.

Sample work log with additional fields: