Live Webinar
November 27
11 am SAST
As the AI landscape evolves at breakneck speed, 80% of organizations in the Middle East are under pressure to embed AI into their daily operations. Although half already experienced early productivity wins with conventional AI automations such as chatbots, these improvements are largely incremental. When IT service delivery teams adopt AI, it's the same story.
To stay ahead and deliver the maximal ROI from AI investments, CIOs must move away from a piecemeal approach and reengineer their ITSM workflows by infusing intelligence end-to-end. In this webinar, discover how next-gen AI, including predictive, generative, and agentic AI, can help your enterprise move beyond automation-driven gains to intelligence-led service excellence, setting new benchmarks for ITSM in the AI era.
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how advanced AI can help IT teams drive business impact across ITSM practices.
each scenario through real-life examples reflecting the complexities faced by modern enterprises.
how to integrate the latest AI technologies like AI agents into your service design.
an actionable seven-step roadmap to adopt AI into your ITSM strategy effortlessly.
Nisha Ravi is an ITSM enthusiast who is keen on sharing service management best practices and the latest in tech advancements. As an ITSM evangelist at ManageEngine, Nisha works on developing various resources, including articles, blogs, guides, and e-books, that help IT service delivery teams address specific IT and ITSM challenges.
A regular presenter at the ServiceDesk Plus Masterclass series, she delivers dynamic, hands-on product training sessions to ManageEngine customers. She also presents at the ManageEngine ITCON seminars, promoting ITSM best practices for IT practitioners across the globe.