In July 2024, hours after a simple update to the CrowdStrike Falcon sensor, much of the digital world came to a standstill. Airports faced cancelled flights, banks reported service outages, and other critical institutions also experienced significant disruptions.
As per an industry survey, 80% of such unplanned outages are due to poorly planned changes made to the production environment. This staggering statistic reveals the significant challenges organizations face in navigating successful transformations. What then makes change so difficult to manage? How can you mitigate the associated risks by creating an effective, well-structured change management plan?
Some organizations have established best practices for this, while others manage IT changes on the fly, often without a dedicated change manager. But if there's one key to change success, it's the change manager, who is equipped with the right tools to govern every kind of change.
Our e-book, ServiceDesk Plus for Change Managers, dives deep into how ServiceDesk Plus helps change managers adopt the strategies and best practices needed to make change initiatives smoother, more efficient, and more successful.
Increased efficiency in handling change initiatives by gathering accurate information early on and maintaining an organized change queue.
Risk mitigation with comprehensive planning through risk assessment questionnaires, integrated CMDB, conflict detection strategies, and stakeholder engagement.
End-to-end process automation with visual workflows that help standardize the change management process from change submission to deployment and beyond.
Integration of change, project, and release management to tackle large scale transformations easily.
Advanced analytics to spot trends, make data-driven decisions, and ensure that your change processes align with your organization's broader objectives.
I think one of the benefits we've really appreciated with ServiceDesk Plus is the change management. We haven't gone heavily into it, but we've started to use it for things like changing the server or updating the servers with the patches. The workflows have enabled us to communicate well with any servers that have downtime, have approvals from the people who are responsible for the servers, and have an audit trail of the changes that have been made. [They also] ensure we have rollback plans in place if things go wrong.
