Previous masterclass episodes

• 

  Getting started with ServiceDesk Plus

  

  Episode 1

  

  01:02:25

  Instance configurations | Mail server settings | Help desk customizations | Business rules | SLAs | Technician auto-assign

• 

  Setting up a powerful request fulfilment engine with ServiceDesk Plus

  

  Episode 2

  

  46:03

  Service categories | Request templates | Additional fields | Resource information and resource questions

• 

  Streamlining incident management workflows with ServiceDesk Plus

  

  Episode 3

  

  56:13

  Incident templates and role-based access | Life cycles | Knowledge base | Problem management

• 

  Extend proven ITSM best practices to other business functions with ServiceDesk Plus

  

  Episode 4

  

  50:32

  SAML single sign-on | Unique service desk instances | Enterprise self-service portal

• 

  Explore the latest features in ServiceDesk Plus

  

  Episode 5

  

  41:35

  Workflows | ChatGPT integration | Live chat enhancement | Request sharing | Zia auto-approval | Fine-grained asset access

• 

  Build a robust IT asset management process using ServiceDesk Plus

  

  Episode 6

  

  50:19

  Asset discovery | Hardware and software asset management | Asset loan | Asset attribute customization | Reports

• 

  Designing and implementing minimal-risk changes with ServiceDesk Plus

  

  Episode 7

  

  58:18

  Change and Release templates | Change and Release workflows | CMDB | Business views | Project management