Let our in-house experts or ManageEngine-certified partners handle the entire migration for you

Seamlessly transfer entire modules, including requests, problems, knowledge articles, assets, and attachments.

Bring in data via APIs or using CSVs, Excel formats (XLS, XLSX), XML, and JSONs.

Built-in support for ServiceNow, Atlassian Jira, Freshservice, Zendesk, HaloITSM, SolarWinds Service Desk, Atlassian Confluence, and Freshdesk.

We also handle migrations from platforms that aren't listed here after assessing feasibility and scope.

An overview of our data migration process

  • Initial assessment: Our technical consultants assess your current setup and defines the migration scope based on available data export formats and other key parameters.
  • Data preparation and mapping: We guide you through exporting data from your existing setup and then manage the field mapping within ServiceDesk Plus.
  • Migration execution: We run a trial migration to validate data integrity, then move forward with the full migration.
  • Validation and go-live: Before handover, we perform final checks to validate the migration and ensure your ServiceDesk Plus instance is ready to go.

Platforms we help you migrate from

Process of migrating to ManageEngine from other ITSM tools
Each platform has its own limitations, so the entities supported for migration will vary and are finalized after a feasibility assessment

Interested in our migration services?

Fill out the form to get a detailed handout explaining our approach to migration, the data types we can migrate from, our success stories, and more. Our experts will follow up to guide you.

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Frequently Asked Questions

What is the timeline of the migration process?

Migration typically takes about a week, but the timeline may vary based on the data volume of your setup and the quality of the data backup.

What if my current platform isn’t listed among the supported platforms?

We also support migrations from platforms not listed above. Our migration team will evaluate your current setup to determine feasibility and define the scope of the migration.

Does migration involve an additional cost?

Yes, migration is available as a premium service, billed in addition to your license. However, the feasibility check for migration is carried out free of charge.

What are the supported file formats?

We support files in CSV, XLS, XLSX, XML, and JSON formats.

Will I have a dedicated point of contact during the migration?

Absolutely. Migration is covered under implementation, with one dedicated contact guiding you until your ServiceDesk Plus setup is production-ready.

Do you support API-based migration?

Yes, we also support API-based migration, subject to a feasibility check.