All-in-one AD360 solution halts Net Access's productivity slide

About Net Access India Limited

Net Access India Limited, an entity of Murugappa Group, was founded in 2000. The company is a prominent member of NASSCOM and is also an ISO certified organization. Net Access is a provider of professionally managed IT solutions. It provides technology solutions and IT infrastructure services to large and small organizations across multiple industry verticals. Net Access is a team of more than 450 professionals and has multiple support centers in India.

Company

Net Access India Limited

Industry

IT services and IT consulting

Location

Chennai, India

Business challenge

Palanivel, a senior system administrator at Net Access, saw that his team's productivity was suffering as they were manually carrying out automatable operations such as password resets, disk usage scans, reboots, and restarting services. These tedious burdens increased the team's workload and made it difficult to concentrate on important tasks at hand. So, the Net Access IT team sought solutions that could help reduce the number of manual tasks, and it came across AD360.

"By using AD360's management and reporting module, and the end-user password management module, we have been able to automate all our activities, which has increased our efficiency

- Palanivel, Senior system administrator at Net Access

The solution: AD360

Experiencing a streamlined installation and hassle-free configuration, Palanivel test-drove AD360. After the evaluation, Net Access implemented AD360 for its solution system wide. We checked in with Palanivel to see how the solution was working out, and he had this to say: "We have been using AD360 for more than six years now and I must say, it has been beneficial for us''.

Companies such as Net Access use the password management module of AD360 to empower end users to reset their own passwords and unlock their accounts, all without having to depend on the IT team. This can happen regardless of where end users are located. Right from their logon screens and using a web browser, end users can implement vital password management tasks on their mobile devices, computers, and private networks.

The AD360 experience

With efficient ManageEngine solutions like ADSelfServicePlus and ADManagerPlus also available, Palanivel stated, ''The resolution to our issues is effortless, and my team has a smooth experience. With every step being automated, my team has saved more time and is more productive''.

AD360's user provisioning and deprovisioning capability made it easier to bring value to Net Access' businesses by streamlining user account management. It helps Palanivel's team create and manage multiple users in their environment, all from a single console.

With AD360's solutions, the whole process of performing manual tasks becomes automated, which in turn, enables sysadmins to focus on more pressing issues at hand.

Palanivel summarized his experience with AD360 this way:
"The support we receive is outstanding. Whenever we face an issue, the AD360 support team immediately responds to us no matter what. They directly address the issue and guide us through it. We also receive follow up calls post the query, and that is simply amazing.''

About AD360

AD360 is an integrated identity and access management (IAM) solution for managing user identities, governing access to resources, enforcing security, and ensuring compliance. From user provisioning, self-service password management, and Active Directory change monitoring, to single sign-on (SSO) for enterprise applications, AD360 helps you perform all your IAM tasks with a simple, easy-to-use interface.

AD360 provides all these functionalities for Windows Active Directory, Exchange Servers, and M365. With AD360, you can just choose the modules you need and start addressing IAM challenges across on-premises, cloud, and hybrid environments from within a single console.

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