Analytics Plus, ManageEngine's AI-enabled analytics solution, seamlessly integrates with ServiceDesk Plus (cloud and on-premises) and comes with prebuilt dashboards that offer instant insight into critical help desk metrics.
Using Analytics Plus, ServiceDesk Plus users can track hardware and software usage, plan budgets, track ticket journeys, optimize infrastructure spending, increase agent productivity, and ensure compliance with service-level agreements (SLAs).
Analytics Plus offers over 400 ready-made reports and dashboards built on vital KPIs and metrics to help users easily track help desk performance. The drag-and-drop UI makes it easy for users to customize reports and dashboards.
Need to track ticket history, view asset expenses, or monitor critical KPIs? Just ask Zia, ManageEngine's conversational AI assistant. Zia provides instant responses in the form of reports. You can add more details to your original questions and dig deeper into your data.
Spend less time interpreting reports; instead, use that time to work on auto-generated insights. Analytics Plus provides narrative insights on less obvious anomalies in your help desk data.
Collate data from several ServiceDesk Plus modules into a single dashboard to understand your service desk as a whole. Blend data from ServiceDesk Plus and other IT applications such as Endpoint Central to get a unified view of IT. Analytics Plus offers blended analytics between ServiceDesk Plus and Endpoint Central.
Visualize the future and prepare to achieve desired business outcomes regardless of external or internal factors. Use scenario analysis to analyze a wide range of possible futures and prepare to take advantage of unexpected opportunities.
Share rich visualizations and involve everyone in the decision-making process. Enhance collaboration with real-time report commenting, tag users, highlight specific sections in a report, and discover solutions to critical issues together.
Get email or in-app notifications when data meets or exceeds predefined conditions, i.e., when SLAs drop below 95% or backlogs exceed 100 per day.