Advanced analytics for Jira Service Management

Gain automated insights for Jira Service Management and deliver extraordinary end-user experiences.

Analytics Plus for Jira Service Management Analytics Plus for Jira Service Management
  • Click to expand ITOps intelligence dashboard
  • Click to expand Service intelligence dashboard
  • Click to expand Healthcare financials dashboard
  • Click to expand IT security dashboard

Benefits of integrating Analytics Plus with Jira Service Management

Eliminate bottlenecks and let work flow smoothly

Graphically visualize each stage that a ticket, incident, or a task passes through, and identify stages that hold-up the ticket queue. Come up with strategies to resolve bottlenecks and use scenario planning to select the best possible strategies.

Streamline workflow with Analytics Plus for Jira Service Management

Discover initiatives that delight your customers

Implementing self-service is the first step. Discover what makes customers truly happy. Find out areas where end users require agents' assistance, and discover other areas where self-service can be successful. Stop guessing, and use data to understand what your customers really need.

Improve CSAT scores with Analytics Plus for Jira

Analyze work logs to understand team efficiency and workload

Evaluate the performance of technical teams based on how the workload is distributed among teams for various projects, changes, and tasks. Identify ad hoc work items, planned work items, demanding end users, and areas where agents spend the most time to plan workload effectively.

Improve team efficiency using Analytics Plus for Jira Service Management

Stay on top on SLAs

Create multi-stage, insightful alertswith information on elapsed time, request categories, priority, impact, and team workloadto notify you when tickets are about to violate SLAs. This way, you can resolve requests based on criticality and never have to miss SLAs again.

Never miss SLAs with Analytics Plus for Jira

Create transparency among and outside your team

Don't let your team wonder what's happening in IT. Empower agents, managers, heads of units, and CXOs to visualize all service processes. Create role-, process-, and function-based dashboards to create visibility and eliminate guess work.

Create transparency using Analytics Plus for Jira Service Management

Make your services count across the organization

Deliver exceptional services across the organization; not just in IT. Discover techniques, processes, and ideas that work well for IT service management, and implement them across HR, legal, finance, facilities, infrastructure support, and other departments.

Deliver exceptional services using Analytics PlusŐ AI-driven insights

Gain complete visibility into your service processes with Analytics Plus for Jira Service Management.

Here's what you get with Analytics Plus

  • Seamless integration
  • Augmented analytics
  • Layout-free dashboard builder
  • Out-of-the-box reporting
  • AI-driven analytics assistant
  • Custom formula builder
  • Customizable reports
  • Trend forecasting
  • Unified ITOps analytics
  • Role-based dashboards
  • Scenario planning
  • Real-time collaboration

Analytics Plus integrates with over 200 applications

Analytics Plus for Jira Service Management is available for

Banking

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Government

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Healthcare

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Education

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E-commerce

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Manufacturing

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