Smart security for smarter governance: Island County’s journey with Log360
About Island County
Island County, located in Washington, is responsible for delivering essential public services to its community. As the IT Systems Manager, Scott Bestn oversees critical infrastructure including systems, servers, storage, and application clusters, ensuring smooth operations and data security across the county’s IT landscape.
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Organization
Island County -
Country
Washington -
Industry
Government
Business challenges
Island County’s IT team, led by Bestn, needed a unified security solution that could deliver complete visibility into their infrastructure. Before Log360, they did not use a dedicated SIEM solution, which made it difficult to track security incidents, investigate suspicious activities, and generate compliance reports. The team needed a tool that would not only alert them but also offer in-depth insights and flexibility to adapt to their internal processes.
Key requirements identified:
- A unified view of the entire network
Island County needed a centralized platform to monitor all endpoints. A single-pane-of-glass approach was vital to eliminate blind spots and enable real-time visibility.
- Granular logging and alerting capabilities
They required detailed logs and real-time alerts. Surface-level insights weren’t enough for identifying critical events like failed logins or file deletions.
- Simplified forensic investigation
Quickly tracing what happened, who did it, and when was a challenge. Manual investigation methods slowed down incident response.
- Customization to fit internal workflows
The team needed flexible configurations. Custom alerts, reports, and scoped technician access were essential for operational efficiency.
Impact and outcomes:
After implementing Log360, Island County experienced clear improvements in operational efficiency, security visibility, and incident response. The tool didn’t just meet their expectations; it helped them discover and address issues they weren’t previously aware of.
- Faster incident resolution
The team could quickly investigate who deleted files, detect multiple failed login attempts, and identify unauthorized changes to MFA settings. This led to quicker responses and better accountability across departments.
- Cost and time efficiency
Automated alerts and scheduled reports reduced the manual workload of the IT team. Repetitive investigation tasks that used to take hours were resolved in minutes, freeing up resources.
- Stronger security posture
With real-time alerts and in-depth audit trails, Island County now proactively monitors high-risk activities. This has significantly improved their ability to respond to potential threats.
- Compliance support:
Although not heavily tied to regulations like HIPAA, the platform provided built-in capabilities to support compliance needs, giving the team peace of mind during audits.
We’ve solved several problems already from deleted files to disabled accounts. This thing has already paid for itself.
Scott Bestn, IT systems manager, Island County
Why Log360?
Island County chose Log360 after evaluating other SIEM tools that failed to meet their depth and breadth requirements. Unlike competing solutions, Log360 offered complete visibility across workstations and servers, along with the ability to drill down into logs for detailed insights. Its support for real-time alerts, custom reporting, and role-based access controls made it a flexible fit for their evolving IT needs. Bestn also appreciated the platform’s adaptability, including custom patches that improved user experience and efficiency.
Other solutions didn’t give us the depth we needed. Log360 was the only one that covered everything from logs to alerts, workstations to servers.
Scott Bestn, IT systems manager, Island County
About OnboardPro
OnboardPro is a ManageEngine service that provides solution implementation to clients upon request. This service includes the installation and customized configuration of ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of product installation, deployment, and use. Every client environment is unique and requires additional support beyond the basic installation and standard features. With custom onboarding, clients have the option to engage a team of product experts to manage the installation, implementation, customization, and training based on their business needs. For more information, visit manageengine.com/onboarding/manageengine-onboardpro-iam-and-siem-professional-service.html.
About Log360
Log360 is a unified SIEM solution with integrated DLP and CASB capabilities that detects, prioritizes, investigates, and responds to security threats. Vigil IQ, the solution's TDIR module, combines threat intelligence, an analytical Incident Workbench, ML-based anomaly detection, and rule-based attack detection techniques to detect sophisticated attacks, and it offers an incident management console for effectively remediating detected threats. Log360 provides holistic security visibility across on-premises, cloud, and hybrid networks with its intuitive and advanced security analytics and monitoring capabilities. For more information about Log360, visit manageengine.com/log-management/ and follow the LinkedIn page for regular updates.
Log360 is a unified SIEM solution with integrated DLP and CASB capabilities that detects, prioritizes, investigates, and responds to security threats. It combines threat intelligence, machine learning-based anomaly detection, and rule-based attack detection techniques to detect sophisticated attacks, and offers an incident management console for effectively remediating detected threats. Log360 provides holistic security visibility across on-premises, cloud, and hybrid networks with its intuitive and advanced security analytics and monitoring capabilities.
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