Amica Group - Minimizing downtime & Maximizing efficiency with OpManager

Amica Group is renowned for their exceptional quality and innovative design. With a rich heritage spanning over 70 years, Amica has established itself as a leading manufacturer of home appliances in Europe. The company's commitment to sustainability and environmental responsibility is evident in its energy-efficient and eco-friendly product range. With a focus on reliability, functionality, and aesthetics. Amica continues to deliver cutting-edge appliances that enhance the modern home experience.

Industry type

Home Appliances

Experience in Industry

70 years



Enhancing appliance manufacturing, the Amica way

Amica Group places a strong emphasis on achieving its production goals by leveraging its state-of-the-art manufacturing facilities. These include:

  • Quality control systems: Establishing systems to ensure home appliances meet industry standards and customer expectations, including rigorous testing, inspections, and audits.
  • Supply chain management: Implementing an efficient system to manage the flow from procuring raw materials to finished products, optimizing inventory levels, reducing lead times, and ensuring timely delivery.
  • Product lifecycle management: Implementing systems to oversee the entire lifecycle of home appliances, from design to after-sales support, including tracking revisions, managing change orders, and facilitating communication and collaboration among teams.
  • Energy efficiency and sustainability: Setting goals to create energy-efficient and environmentally friendly home appliances, incorporating energy-saving technologies, minimizing waste, and adopting sustainable practices throughout manufacturing.

Amica's IT infrastructure

This leading appliances company has a vast network infrastructure comprising of 500+ servers and 300 network switches spread across 14 branches. The role of the IT team in Amica is indispensable as they perform crucial tasks to improve business such as:

  • Maximizing tech efficiency: The company's technological infrastructure—including hardware, software, and networks—had to be maintained and optimized to support efficient operations and information management.
  • Data accuracy and accessibility: The organization's IT team had to manage and secure data throughout to ensure accurate and accessible information for decision-making, quality control, and supply chain management.
  • IT innovations: The IT team had to leverage IT solutions to automate processes, improve efficiency, and drive innovation in product development, manufacturing, and customer service.

Existing challenges and the solution: OpManager

As Amica Group aims to align its production objectives with the changing trends of the global market, the IT team is faced with the uphill tasks of:

  • Centralized monitoring: Establishing a centralized monitoring system to ensure reliable connectivity, enabling them to monitor the vast infrastructure seamlessly.
  • Uptime optimization: Minimizing downtime and maximizing uptime to ensure uninterrupted operations to meet production standards.
  • Efficient troubleshooting: Challenges in swiftly detecting and resolving network issues, require the team to invest significant time and effort in troubleshooting problems that hinder efficient operations and productivity.

ManageEngine OpManager, a reliable network monitoring and management solution, changed the way Amica Group monitored its network and eased the process of troubleshooting. Here are a few examples of how the organization used OpManager's features to address their challenge:

Distributed monitoring

With traditional network monitoring tools, it's an arduous task to monitor a vast network infrastructure that spreads across multiple locations. But how was it different for Amica Group? The distributed monitoring capability of OpManager helped the IT team to oversee their network from a central location. The software seamlessly gathered data from various network nodes and provided real-time insights into network performance, eliminating the need for on-site visits. This not only saved them time but also enabled them to allocate their resources more effectively.

Multi-vendor support

In an industry where devices from various vendors coexist, interoperability is often a challenge. Amica faced this hurdle head-on, but the multi-vendor support feature on OpManager was a plus point, allowing the IT team to use the software across different vendors and devices. This unification streamlined troubleshooting and allowed the team to respond swiftly to network anomalies.

Full-stack observability

As a home appliances manufacturing company, Amica makes the best use of OpManager's full stack observability to monitor its entire IT infrastructure, including the production line machines, networks, servers, applications, and databases. The IT team is able to identify proactively and resolve issues before they impact production. This is critical for ensuring optimal efficiency and reducing downtime in a manufacturing environment where every minute of lost production can lead to significant revenue loss.

Agentless monitoring

What really stood out for Amica's IT team was the agentless monitoring feature of the software. The team no longer had to install agents on each device, which had been a tedious and time-consuming process. This feature not only saved time but also made the monitoring process more efficient and reliable. After deploying OpManager, they witnessed a significant reduction in troubleshooting time, allowing the team to focus on other important tasks to improve the overall network performance. The scalability of the software ensured that it could grow with the company, making it a worthwhile investment for the future.

Customer Favorite Features

Central monitoring system
User-friendly interface
Integrations with ServiceDesk Plus & ServiceDesk Plus Cloud

The competitive advantage!

In a market with hundreds of network monitoring solutions, OpManager was the choice for Amica for all the above mentioned features and especially, its power to predict and prevent.

OpManager's robust analytics engine provided comprehensive reports and actionable intelligence, enabling the team to detect and address potential network issues before they escalated. The notification profiles feature allow them to configure and customize alerts and notifications based on their specific requirements. This ensures that the right people receive timely alerts about critical network issues, such as server downtime or network outages, enabling prompt action and minimizing downtime.

Through the use of OpManager's advanced algorithms, Amica's IT team could proactively identify bottlenecks, anticipate network failures, and optimize their infrastructure accordingly. The customizable dashboards displayed key performance indicators, network maps, and status summaries, allowing IT administrators to monitor the network at a glance.

OpManager, a trusted ally!

In this case of Amica, OpManager has proven to be an indispensable ally, offering the company a scalable and agentless network monitoring solution that has significantly elevated network performance and operational efficiency. The IT team is now free to focus on other important tasks, knowing that their network is in good hands.

To thrive in this ever-changing landscape of network monitoring, it is necessary to have the right tools, just like Amica has. OpManager could be your key to unlock the future innovation that awaits.

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