Simplify incident management with OpManager's ilert integration

Leverage AI-driven alerts to detect issues proactively
Consolidate context-rich alerts in ilert's interface
Automate alert management to simplify incident response

Why integrate OpManager with ilert?

ilert is an incident management platform that ensures that when IT infrastructure or software breaks, the right team is notified instantly to fix it. OpManager is a network monitoring software that specializes in detecting the symptoms of IT infrastructure breakages. By integrating OpManager with ilert, you can speed up incident response: escalating the right alerts to the right team at the right time to fix issues proactively.

Key features of the OpManager-ilert integration

Automate alarm management

OpManager's AI-driven monitoring keeps tab on the IT infrastructure round the clock. When any discrepancies are detected, they are raised as context-rich alarms.

These alarms are sent to ilert instantly. As your technicians work and fix the issue: The alarms are updated and closed automatically in OpManager's interface.

Reduce alarm noise

OpManager's smart event correlation reduces alarm noise by grouping similar alerts together. OpManager also uses network topology mapping and dependency tracking to suppress alarm floods triggered by core devices. ilert refines them further and prioritizes them based on severity.

Simplify incident management

OpManager's notification profiles help you specify the alarms that have to be forwarded to ilert. You can select alarms based on their source, type, and severity. OpManager can also execute automated troubleshooting steps before forwarding alarms to ilert.

Speed up incident response

OpManager generates alerts with severity levels and metrics. ilert provides advanced on-call scheduling and escalation to ensure that no alert goes unnoticed. ilert also provides timeline tracking: giving IT teams complete visibility into incident response, post-event analysis, and audit tracking.

use-cases

Practical use cases for OpManager's ilert integration

Combating alert storms Eliminating bottlenecks

Combating alert storms during cascading core switch failures

Prevent on-call burnout and accelerate root cause resolution when core network devices fail, stopping secondary alerts from overwhelming incident queues during major infrastructure outages.

Use dependency tracking and topology mapping in OpManager to instantly suppress downstream device alerts when a primary edge switch drops offline.
Group remaining correlated alarms into a single, unified incident in ilert, preventing redundant SMS, push, and voice call pages to engineers.
Direct the consolidated incident payload through ilert’s parallel escalation policies and multi-channel notifications (voice, SMS, push) to instantly wake up on-call network engineers.

Eliminating orphaned VM resource bottlenecks during major release cycles

Stop abandoned staging VMs, forgotten developer sandboxes, and unmonitored test clusters from causing storage latency or CPU starvation for critical production workloads.

Leverage OpManager’s dedicated Hyper-V dashboards and WMI discovery to automatically flag orphaned VMs, over provisioned data stores, and core-level CPU contention.
Set up the ilert integration to forward these flagged events to ilert. Utilize ilert to assign a named Incident Commander and a dedicated incident chat channel.
This ensures that the alert bypasses general IT support and hits the dedicated virtualization on-call schedule.
Capture every lifecycle state from initial OpManager alarm generation to ilert shift handover inside ilert’s automated timeline for seamless audit tracking and post-incident analysis.