Accreditation Commission for Health Care (ACHC) optimizes user management with ADManager Plus

Business challenges

• Time-consuming user management process that involved creating and syncing user accounts across multiple platforms.
• The need to add all the attributes, assign licensing, and ensure that everything was synced across different platforms, which could take up to 30-40 minutes for each user.
• Spending a significant amount of time on routine tasks, which left little time for other important tasks.

The problem

Prior to implementing ADManager Plus, ACHC was facing challenges with user management that involved creating and syncing user accounts across multiple platforms. The IT team had to create users through the exchange server and wait for it to populate within Microsoft 365, which was a time-consuming process. They had to add all the attributes, assign the licensing, and ensure that everything was synced across multiple platforms, which could take up to 30-40 minutes for each user. This impacted their productivity as they had to spend a significant amount of time on routine tasks, which left them with little time for other important tasks.

The solution

ADManager Plus was implemented to simplify user management and increase automation. The product integrated with ACHC's existing tools, providing a single platform for user management. With the help of ADManager Plus, ACHC's IT team could create multiple users at once or create one user and assign attributes and licenses without waiting for the account to populate in different platforms. This led to a significant reduction in the time required for onboarding and offboarding users, allowing the IT team to be more productive and focus on other important tasks. The product was praised for its simplicity and time-saving capabilities, which made the user management process more efficient. The IT team could now manage all user accounts from one platform and automate routine tasks, which reduced the risk of manual errors and improved overall productivity.

About ADManager Plus

ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security, and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications, and protect data on your enterprise platforms with regular backups. Use over 200 reports to gain valuable insights into identities and their access rights. Improve the efficiency of your IGA operations with workflows, automations, and role-based access control policies. ADManager Plus' Android and iOS applications help with on-the-go AD and Azure AD management. For more information about ADManager Plus, visit https://www.manageengine.com/products/ad-manager/.