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FHI360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally-driven solutions. Its staff includes experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research, technology, communication, and social marketing, creating a unique mix of capabilities to address today's interrelated development challenges. FHI360 serves more than 60 countries and all U.S. states and territories.
FHI360 admins were funneling too many productive hours on routine tasks. This reduced the amount of time they could spend on more important tasks that required their attention. FHI360 was looking for a tool that would let its IT staff automate these repetitive tasks.
Since FHI360 operates out of more than 60 countries including the USA, it has a large number of admins. Delegation had become a challenge, and FHI360 needed a tool that could provide granular permission assignment.
FHI360 tried ADManager Plus for its flexible automation feature that ensures error-free execution of repetitive tasks, saves admins valuable time and effort, and enhances IT staff productivity. Tad Gorenflo, senior systems administrator at FHI360, said,
According to Gorenflo, ADManager Plus' user templates feature—that helps administrators standardize values and customize user creation or modification—has also been a valuable addition for FHI360.
Gorenflo also vouched for the "totally granular permission assignment capability" of the Help Desk Delegation feature, which allows admins to delegate tasks to non-administrative users with appropriate authentication and authorization controls using access request feature.
Gorenflo also added that the tech support team "is very good to work with, very quick to respond," and the frequent free online training sessions, "improved our knowledge of the product's capabilities."
ManageEngine ADManager Plus is a web-based Windows AD management and reporting solution that helps AD administrators and help desk technicians accomplish their day-to-day activities. With an intuitive, easy-to-use interface, ADManager Plus handles a variety of complex tasks and generates an exhaustive list of AD reports, some of which are essential requirements to satisfy compliance audits. It also helps administrators manage and report on their Exchange Server, Office 365, and Google Workspace environments, in addition to AD, all from a single console.
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