Mandarin Oriental Hotel Group: Transforming IT infrastructure management with ADManager Plus

Business challenges

• Establishing a standardized process for user creation and permissions
• Automating repetitive IT tasks to reduce human error and increase efficiency
• Producing comprehensive reports for a diverse set of locations
• Overcoming inefficiencies rooted in manual processes
• Implementing an effective system for customer support and delegation of tasks

The problem

MOHG was dealing with a series of IT management challenges that were negatively impacting its business productivity. Predominantly, the manual processes employed for creating users and allocating permissions were overly time-consuming and presented risks for inconsistencies.

Additionally, a notable lack of automation for managing recurrent tasks was creating undue complexity. Without consistent templates for user creation, maintaining a standardized process became increasingly difficult.

Compounding these issues was the need for detailed reporting. MOHG needed to monitor and manage its vast network of hotels effectively, but its existing solution fell short.

Lastly, task delegation was a critical aspect of managing the organization's broad resources, and it needed a solution that could ensure effective and efficient delegation.

These accumulating challenges were forming a significant roadblock for MOHG's IT operations, prompting the company to look for a solution that could efficiently manage its Active Directory environment.

The solution

MOHG's decision to implement ADManager Plus significantly overhauled its IT management operations. The solution not only introduced automation for recurrent tasks but also established standardized user creation through the use of templates.

ADManager Plus also drew praise for its potent reporting feature, which effectively addressed the needs of all MOHG hotels.

Moreover, MOHG acknowledged the exceptional customer support provided by ADManager Plus.

When it came to Active Directory management, Cassi endorsed ADManager Plus to the broader business community, expressing confidence in its potential to streamline operations further. Given an overall experience rating of eight and a recommendation score of nine, MOHG clearly expresses faith in ADManager Plus' potential.

As a key component within the ManageEngine AD360 suite, ADManager Plus remains steadfast in its commitment to empowering organizations, like MOHG, by simplifying their IT processes and enhancing their operational efficiency and resilience.

About ADManager Plus

ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security, and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications, and protect data on your enterprise platforms with regular backups. Use over 200 reports to gain valuable insights into identities and their access rights. Improve the efficiency of your IGA operations with workflows, automations, and role-based access control policies. ADManager Plus' Android and iOS applications help with on-the-go AD and Azure AD management. For more information about ADManager Plus, visit https://www.manageengine.com/products/ad-manager/.