New Mexico Department of Health achieves faster, smarter AD Management with ADManager Plus

Business challenges

Before adopting ManageEngine ADManager Plus, NMDOH relied on another product that offered minimal visibility into AD activities. As their AD environment grew, supporting more than 4,000 users, administration became increasingly complex and inefficient.

Manual processes such as onboarding and password resets required scripting, creating dependencies on technical staff. The help desk had no intuitive way to manage basic AD operations without PowerShell. The team needed a centralized, GUI-based solution to simplify AD administration and reduce operational overhead.

Key challenges included:

• Managing a large and complex AD environment with limited visibility.
• Dependence on legacy tools that lacked detailed insights into AD activities.
• Time-consuming manual tasks requiring PowerShell scripting for day-to-day AD operations.
• Limited ability to delegate roles efficiently to help desk staff.

The solution

To overcome these challenges, NMDOH implemented ManageEngine ADManager Plus, an Active Directory management and reporting solution designed to eliminate scripting dependencies and streamline user lifecycle management.

With ADManager Plus, the IT team was able to:

• Replace manual PowerShell scripts with a clean, user-friendly interface.
• Delegate routine AD tasks to help desk personnel without compromising security.
• Generate insightful, automated AD reports instantly.
• Maintain full control and visibility across their AD environment.

The deployment of ADManager Plus was carried out through OnboardPro, ManageEngine's professional implementation service, led by Implementation Manager Prasanna Kumar.

Through structured onboarding, the ManageEngine team assisted NMDOH in configuring ADManager Plus efficiently within their infrastructure. The collaboration ensured that all essential roles, permissions, and automation workflows were correctly established, leading to a successful implementation.

About ADManager Plus

ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security, and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications, and protect data on your enterprise platforms with regular backups. Use over 200 reports to gain valuable insights into identities and their access rights. Improve the efficiency of your IGA operations with workflows, automations, and role-based access control policies. ADManager Plus' Android and iOS applications help with on-the-go AD and Azure AD management. For more information about ADManager Plus, visit https://www.manageengine.com/products/ad-manager/.

About OnboardPro

OnboardPro is a ManageEngine service that provides solution implementation to clients upon request. This service includes the installation and customized configuration of ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of product installation, deployment, and use. Every client environment is unique and requires additional support beyond the basic installation and standard features. With custom onboarding, clients have the option to engage a team of product experts to manage the installation, implementation, customization, and training based on their business needs. For more information, visit https://www.manageengine.com/onboarding/manageengine-onboardpro-iam-and-siem-professional-service.html.