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Ocean Infinity is a marine robotics company founded in 2017, with operations in Austin, Texas, and Southampton, UK. It deploys advanced robotic vessels to collect ocean and seabed data, delivering safe, sustainable maritime solutions while driving innovation through cutting-edge technology.
The primary challenge was managing frequent access changes securely and at scale. Contractors and clients often changed, and each request involved multiple manual steps, increasing the risk of delays and human error. Integrating identity management with the existing ITSM system was another hurdle, as seamless data flow between ServiceDesk Plus and the identity platform was essential to achieving true automation.
Ocean Infinity
Marine Robotics
Austin, Texas
500 and 1,500 employees
By automating identity provisioning, Ocean Infinity significantly reduced manual effort and improved turnaround times. Business teams benefited from faster access enablement, while IT teams gained greater control, visibility, and consistency across environments. The solution also minimized errors and strengthened security by ensuring that only authorized users received access to critical resources.
Ocean Infinity manages access for a constantly changing mix of employees, clients, contractors, and subcontractors across multiple domains. Earlier, identity provisioning was handled manually, requiring IT teams to create user accounts, assign security groups, and revoke access as roles changed. With 50Ð60 access requests coming in every week, this process became time-consuming and operationally heavy. Since different domains were handled by different technicians, a single user onboarding could take several days, impacting productivity and SLA commitments.
Ocean Infinity implemented ManageEngine ADManager Plus to automate identity lifecycle management and integrated it with ServiceDesk Plus. Once a service request is approved, ADManager Plus automatically creates user accounts, assigns the appropriate security groups, and enforces security controls such as role-based access and MFA. This ensured consistent access provisioning across domains while eliminating manual intervention. The automation reduced provisioning timelines from several days to a matter of hours.
While ADManager Plus itself was easy to deploy, integrating it with ServiceDesk Plus required advanced configuration and coordination. The onboarding team worked closely with Ocean Infinity, addressing integration challenges, accommodating change requests, and staying engaged until final sign-off.
ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security, and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications, and protect data on your enterprise platforms with regular backups. Use over 200 reports to gain valuable insights into identities and their access rights. Improve the efficiency of your IGA operations with workflows, automations, and role-based access control policies. ADManager Plus' Android and iOS applications help with on-the-go AD and Entra ID management. For more information about ADManager Plus, visit manageengine.com/products/ad-manager/.
OnboardPro is a ManageEngine service that provides solution implementation to clients upon request. This service includes the installation and customized configuration of ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of product installation, deployment, and use. Every client environment is unique and requires additional support beyond the basic installation and standard features. With custom onboarding, clients have the option to engage a team of product experts to manage the installation, implementation, customization, and training based on their business needs. For more information, visit manageengine.com/onboarding/manageengine-onboardpro-iam-and-siem-professional-service.html.
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