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Westrock Coffee is a leading organization in the food and beverage industry, operating across multiple locations. With a growing IT environment and increasing compliance requirements, the organization needed a more efficient and scalable way to manage its Active Directory infrastructure.
Westrock Coffee struggled with manual Active Directory management across multiple domains, leading to increased workload, risk of errors, and inconsistent processes. The lack of centralized visibility, dependence on service desk tasks, and difficulty in generating audit-ready reports further complicated operations, especially in a SOX-compliant environment.
Westrock Coffee
Food & Beverage
United States
1,001–5,000
With ADManager Plus, Westrock Coffee automated user life cycle management, reduced manual effort, and improved accuracy. The centralized platform enhanced visibility and control, streamlined compliance reporting, and significantly increased productivity and operational efficiency.
Westrock Coffee faced several challenges in managing its Active Directory environment, particularly due to reliance on manual processes across multiple domains. The IT team had to perform routine tasks such as user provisioning, deprovisioning, and access modifications directly within native Active Directory, which was both time-consuming and prone to human error. This not only increased operational overhead but also created risks of inconsistencies and missed actions, especially during critical processes like offboarding.
Caleb Breed, system support administrator at Westrock Coffee’s Collins location, who manages Active Directory operations, highlighted that much of the work involved manually navigating different domains and making changes directly in Active Directory. This approach often led to inefficiencies and made it difficult to maintain consistent processes across the environment. Additionally, in a SOX-compliant setup, ensuring timely deprovisioning and maintaining accurate records for audits added further pressure on the team.
The lack of centralized visibility and dependency on multiple service desk tasks for user life cycle management made the process even more complex. Generating audit-ready reports was another challenge, as the team had limited capabilities to extract quickly and present data required by auditors.
streamline and automate Active Directory management. The solution enabled the team to automate user onboarding and offboarding processes, eliminating repetitive manual tasks and reducing the risk of errors. It also provided a centralized interface to manage multiple domains, significantly improving visibility and control over user accounts. By integrating ADManager Plus with its existing IT service desk, the team was able to align identity managementTo address these challenges, Westrock Coffee implemented ADManager Plus to workflows with broader IT operations.
The onboarding experience ensured a smooth transition, with dedicated guidance to handle even complex environmental requirements.
Reflecting on the impact of the solution, Breed shared,
Since implementing the solution, the team has seen a significant improvement in productivity and efficiency. Tasks that previously required manual intervention across multiple systems are now automated, reducing workload and minimizing the chances of oversight. Compliance processes have also become more streamlined, with improved capabilities to generate audit-ready reports. This has strengthened SOX compliance by enabling the team to track user life cycle activities, such as terminated accounts, and meet audit requirements without relying on manual records.
Highlighting this impact, Breed added,
Overall, ADManager Plus has enabled Westrock Coffee to consolidate its identity management processes into a single platform, improving operational efficiency, strengthening compliance readiness, and delivering a more user-friendly administrative experience.
ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security, and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications, and protect data on your enterprise platforms with regular backups. Use over 200 reports to gain valuable insights into identities and their access rights. Improve the efficiency of your IGA operations with workflows, automations, and role-based access control policies. ADManager Plus' Android and iOS applications help with on-the-go AD and Entra ID management. For more information about ADManager Plus, visit manageengine.com/products/ad-manager/.
OnboardPro is a ManageEngine service that provides solution implementation to clients upon request. This service includes the installation and customized configuration of ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of product installation, deployment, and use. Every client environment is unique and requires additional support beyond the basic installation and standard features. With custom onboarding, clients have the option to engage a team of product experts to manage the installation, implementation, customization, and training based on their business needs. For more information, visit manageengine.com/onboarding/manageengine-onboardpro-iam-and-siem-professional-service.html.
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