Alarms

What is an Alarm?

Alarms are notifications generated based on predefined condition or criteria. They help detect problems when any of the servers running in the network experience issues. This improves fault management ensuring productive application monitoring

There are three severity levels for the Alarms and they are

• Critical : Indicates a major issue requiring immediate attention.
• Warning : Indicates a potential issue that requires monitoring.
• Clear : Indicates that a previously triggered issue has been resolved.

Alarms are generated for the following type of attributes:

• Availability of a monitor. When the availability of the Monitor is down, the severity is represented as and when it is up, the severity is represented as .
• Health of a monitor. Indicates the overall condition of the monitor based on its operational stability.
• Attributes of a Monitor. Alarms will be generated, if the threshold profile condition set for these attributes is met.

The Alarms screen displays a table provides the following:

• Status - Click on the Status of an alarm to view the severity and a Root Cause Analysis pop-up window.
• Alarm Message - Displays a truncated message with an icon to add annotations. Clicking on the Alarm Message for individual alarms will display the Alarm Details.
• Monitor Name - Click on the monitor name to view the monitor details.
• Host Name - Displays the host name of the monitor or "-" if unavailable.
• IP Address - Displays the IP address of the monitor.
• Type - Displays the monitor type.
• Attribute Name - Displays the attribute name that triggered the alarm.
• Technician - Displays the assigned technician’s name with a profile image.
• Date/ Time - Timestamp of the alarm trigger.
• There are few hidden columns in Alarms page. To access them, click the Column Choosericon on the top right corner of the All Alarms table:
  • Ticket ID: Displays the associated ticket ID.
  • Alert Duration: Displays how long ago the alarm was triggered (e.g., "1h 5m ago").
  • Full Alarm Message: Displays the complete alarm message.
  • Latest Annotation: Displays the latest annotation added by the user.
  • Entity: Represents the entity ID of the alarm.

Learn more about the Alarms tab

You can generate alarms and perform actions based on your configuration. Go through the following sections to know more about the Alarms tab:

• Alarm Views
• Column Chooser
• Filtering Alarms
• Alarm Actions
• Assigning Technicians
• Search
• Creating Threshold Profile
• Creating Actions
• Associating Threshold and Action with Attributes
• Alarm Escalation
• Bulk Alarm Configuration
• Configuring Dependencies and Alarm Rules
• Configuring Consecutive Polls

Alarm Views

The Alarms tab comprises multiple views for better categorization of alarms. Each view provides a structured display of alarms and enables effective troubleshooting. You can select the desired view from the following types:

• All Alarms: Displays all recorded alarms without any categorization.
• Configured Traps: Traps received via SNMP Trap Listener can be viewed here. Read more.
• Unsolicited Traps: The other unsolicited traps can be viewed here.
• JMX Notifications: Displays Java Management Extensions (JMX) notifications.
• Diagnostic Alerts: Shows alerts related to system diagnostics.

Custom alarm views

You can now create custom alarm views by saving filtered alarm configurations with a unique name. This allows you to quickly switch between frequently used alarm perspectives without reapplying filters each time.

Once saved, the custom view appears in the Views dropdown and can be selected at any time. These views are shared across all users and remain available across sessions and page navigation.

Custom views support multiple filter combinations, enabling you to create tailored perspectives for different operational scenarios such as critical infrastructure alarms, specific monitor groups, or environment-based segmentation.

To create and manage your custom views, follow the steps below.

Create a new view

1. Navigate to the Alarms tab.
2. Apply the required filters (e.g., by Severity, Monitor group, Monitor Type, Custom Fields).
3. Click Save as new view.
4. Enter a name for the view (e.g., "Critical Alarms –Windows Servers").
5. Click Save.

The new view now appears in the views dropdown box and can be selected at any time.

Update an existing view

1. Navigate to the Alarms tab.
2. Select the view to update.
3. Modify the filters as required.
4. Click Update current view.
5. Update the name if required.
6. Click Update.

Rename an existing view

1. Navigate to the Alarms tab.
2. Select the view.
3. Click the edit icon next to the view name.
4. Update the name and click Update.

Delete an existing view

1. Navigate to the Alarms tab.
2. Select the view.
3. Click the delete icon next to the view name.

Column Chooser

The Alarms table includes additional hidden columns. To access them, click the Column chooser icon at the top-right corner of the table.

Available hidden columns:

• Ticket ID: Displays the associated ticket ID.
• Alert Duration: Displays how long ago the alarm was triggered (e.g., "1h 5m ago").
• Full Alarm Message: Displays the complete alarm message.
• Latest Annotation: Displays the latest annotation added by the user.
• Entity: Represents the entity ID of the alarm.

Column chooser settings

Column chooser settings are saved on a per-user and per-view basis. When a user customizes visible columns and their order within a particular view, those preferences are automatically saved and restored the next time the same user accesses that view.

Example:

Filtering Alarms

Navigate to the Alarms tab to view all alarms configured in Applications Manager, along with details such as severity, alarm type, attribute name, assigned technician, and date. You can sort the alarms by clicking the respective column header at the top of the table.

You can also refine the view by filtering alarms based on severity (Critical , Warning and Clear ) or by category, including All Alarms, Configured Traps, Unsolicited Traps, JMX Notifications, and Diagnostics Alerts. You can also combine multiple filters parallelly to refine the alarm search. You can also filter alarms by:

• Time

  You can filter alarms to show alarms generated in a specific period or a specific day by selecting the time you require from the Select Time drop-down menu at the top-right corner of the page. You can filter alarms generated by:

  Category	Available Options
  Quick ranges	Last 30 Minutes, Last Hour, Last 3 Hours, Last 6 Hours, Last 12 Hours, Last 24 Hours
  Date-based ranges	Today, Yesterday
  Extended ranges	Last 7 Days, Last 30 Days
  Custom range	Custom Time Period

• Monitor Group

  You can filter alarms to show only alarms associated with monitor groups. For this, click on the Filter slider on top-right corner of the page and select the required option from the Monitor Group section. Here you can choose to Show only Monitor Group Alerts or Show Only Monitor Alerts.

• Monitor Type

  You can filter alarms to show only alarms associated with a particular monitor type. Select the monitor type that you require from the Monitor Type section in the Filter slider on top-right corner of the page and click Save.

• Attribute Type

  You can filter alarms to show only alarms associated with a particular attribute type (Health/ Availability/ Other Attributes). Select the attribute type that you require from the Attribute Type section in the Filter slider on top-right corner of the page and click Save.

• Custom Fields

  You can filter alarms to show only alarms based on custom fields associated with a monitor. The available fields are Label, Impact, Urgency. Select the required field from the Custom Fields section in the Filter slider on top-right corner of the page and click Save.

• Probe Server Filter

  This filter is supported in Enterprise Edition (EE) setups only for Central Servers. You can filter alarms to show only alarms associated to a specific probe server.

Alarm Actions

You can perform bulk alarm actions by checking the check-boxes of the respective alarms and selecting the action you require from the Alarm Actions drop-down menu at the top-right corner of the table. You can perform actions like:

• Annotate: Opens a child window to add annotations for selected alarms.
• Execute Action: Allows execution of configured actions (e.g., email, SMS notifications).
• Export Table to PDF: Exports the currently displayed alarms to a PDF file.
• Export History to Excel: Downloads the selected alarm’s history in Excel format.
• Export History to PDF: Downloads the selected alarm’s history in PDF format.
• Pickup Alarm: Assigns the selected alarms to the current user as a technician.
• Set as Clear: Clears the selected alarms.

Assigning Technicians

Users with Administrator and Super Administrator roles (excluding Delegated Administrator) can assign a specific user to an alarm.

Steps to assign a Technician

1. Navigate to the Alarms tab.
2. Click the user icon under the "Technician" column for the required alarm.
3. Select the user.

The alarm will be assigned to the selected Technician.

Search

You can search through alarms by clicking the search button at the top of the alarms table. When you click the button text boxes appear in the alarms table under the parameter names.