The Insights in DEX provides IT administrators with intelligent, data-driven observations about endpoint health, reliability, performance and application stability. These insights are automatically generated based on violations of configured thresholds . By surfacing actionable insights, DEX helps teams detect issues early, triage devices, and take remediation to improve the digital experience.
Whether it’s identifying high crash rates, degraded boot performance, or aging hardware, Insights offers the clarity needed to take proactive action.
Insights are triggered when monitored health indicators breach the thresholds defined under Insights. Each insight corresponds to a specific category and metric and includes:
A short description of the issue
The number of impacted devices
The category it falls under (e.g., Performance, Stability)
The timestamp of the last update
Navigate to DEX > Insights from the left-hand pane. The main panel displays a table of all active insights.
Insights are powered by a range of health indicators—such as CPU usage, disk space, battery health, or crash frequency. Each indicator has its own configurable threshold that determines when an insight is triggered. To configure thresholds:
Navigate to DEX > Settings > Insights tab.
Expand a metric category (e.g., Device Performance).
Click the pencil icon beside the metric you want to adjust.
Enter the desired threshold value and observation period (e.g., “CPU > 70% for 5 minutes”) and click save.
Note: Thresholds set here apply to all managed devices. Changes done in thresholds will be applied to device during next agent refresh cycle (90 minutes once)
Click an insight to open affected device list.
Review most common factor for the generated insight using Troubleshoot.
Trigger remediation via automation workflows to fix the insights.
Example Scenario: After a department-wide software rollout, IT notices a spike in devices showing the insight: "High Memory Usage is detected". Using Insights, the admin filters affected devices and links the issue to a specific update. A workflow is triggered to deploy stable software to those impacted devices. Issue is proactively remediated and user experience is improved.>
High CPU or memory usage detected by DEX can be addressed by implementing the following recommendations:
Update outdated or unstable drivers - Updating drivers may resolve compatibility issues or errors that are causing excessive CPU utilization.
Apply latest application patches - The latest version of an application often includes performance improvements and bug fixes, reducing CPU load.
Reinstall unstable applications - Removing and reinstalling applications suspected to cause problems can resolve memory or CPU overuse.
Review power management settings - Power settings configured to limit CPU speed or save power may result in high usage. Adjust them to suit business requirements.
Perform malware scans - Malware or malicious services can consume significant memory and CPU resources. Running scans ensures they are removed.
Evaluate hardware capacity - Outdated hardware may not meet computing requirements. Consider replacing the CPU, memory, or even the system.
Check for cooling issues - Overheating can cause CPU throttling, leading to higher utilization. Ensure adequate cooling.
Limit startup programs - Reducing the number of applications that launch during startup saves memory and improves boot performance.
Disable unused services - Non-essential background services consume memory unnecessarily. Disabling them frees up resources.
Frequent application crashes can negatively impact stability and productivity. These steps help mitigate the issue:
Check for application updates - Vendors often release patches that improve stability and fix known bugs.
Install operating system updates - OS updates can fix compatibility issues that lead to crashes.
Update device drivers - Outdated or incompatible drivers (graphics, sound, etc.) can cause applications to fail.
Verify system requirements - Running an application on unsupported hardware or software can result in instability and crashes.
Reinstall unstable applications - If other measures fail, uninstall the application, remove related files and directories, and perform a clean reinstallation.
