Once server has been configured> click "Manage Agent".
The "Manage Agent" page is to check the status of agent service, driver service, configuration sync and agent properties.
The "Agent Service" table shows if the agent is installed and the service is running. The agent can be installed/uninstalled and started/stopped using the respective buttons in the table.
The "Driver Service" table shows if the driver service is installed and running.
The "Configuration Sync" table shows last modified time, last sync time and the sync status of each individual configuration. An individual configuration can also be synced here.
The "Agent Property" table shows a comparison of agent property values, in the agent and in the server. The status shows success only if both values match. To get accurate data, it is mandatory that there are no instances of failure here.
The status of RPC and HTTP communication can be checked and tested in case of a failure.
The "Sync Now" button is to sync all configurations at once.
"Download Agent" is to manually download and install the agent in the required file server.
In case of a glitch, the notification will prompt as to what has to be done.
The possible scenarios are:
Agent not installed/running
If auto installation fails, check if the user has appropriate permissions. Also check if the servers are able to communicate with each other.
If error persists, download the agent and install it manually.
Driver service not installed/running
In case of an issue with the driver service, contact DataSecurity Plus Support for assistance.
RPC communication failure
RPC Communication fails when the agent is unable to contact the server. So in the event of failure, check if the agent is able to successfully "ping" the server.
HTTP communication failure
If HTTP Communication fails, check if the required port is available for use.