Support Lifecycle

 

Desktop Central MSP - End of Support Policy

This page contains information on the support lifecycle of each version of Desktop Central MSP. After every major release, we support the previous version for a considerable period, allowing users to plan their upgradation or migration effectively. After a version reaches its End of Support, it will no longer receive technical support or security updates from Desktop Central.

End of Support Details

A support lifecycle denotes the period from when a version is available for download to when it is no longer supported by Desktop Central MSP. When a version reaches its EOS, Desktop Central MSP no longer provides security updates, non-security updates, features, enhancements or technical support. Shortly after a new version is released, an EOS announcement is made for its previous version on this page. We declare EOS to replace the older versions with a better and more secure version of Desktop Central MSP. EOS will be announced 6 months prior to the effective retirement date, so that the users can plan and execute the version upgradation accordingly. Desktop Central strongly encourages users running the older version to shift to the latest version.

Desktop Central MSP will not be liable for any security or performance issues caused by EOS versions. Desktop Central MSP's ability to deliver a seamless experience depends on your cooperation to upgrade to the latest version whenever it is available.

End of Support Matrix

Version Build Range Start Date End Date
10.1.x 10.1.2119.1 to latest July 21, 2021 Currently supported

Note: If you are currently using any of the EOS versions, upgrade to the latest version here.

Drawbacks of staying on EOS versions

  1. Organizations that continue to use EOS versions are more prone to unpatched vulnerabilities and may face increased security risks.
  2. EOS versions may not be as feature-rich as its successor.
  3. EOS versions are susceptible to cause compliance issues over time.
  4. EOS versions can incur high operational costs - through data breach or lost revenue from downtime.

FAQs:

1. What is the purpose of EOS Policy?

EOS Policy is intended purely for the benefit of Desktop Central MSP customers to gain value for their spending on us. As business needs evolve, we update our versions to provide a better service with time. We expect our users to fully cooperate and upgrade to the latest version.

2. For how long will a version be fully supported?

From the time of a version's release, it will be fully supported for a minimum of 2 years or more. As new versions are released, previous versions are supported for a certain period of time, then pushed to End of Support.

3. How will Desktop Central MSP announce EOS for a version?

The EOS announcements will be made on our Pitstop forum alongside email and in-product notifications.

4. How ahead of the EOS date will the announcement be made?

EOS of a version will be announced 6 months before its last support date. This way, users will be able to use this time to plan and execute the upgradation process.

5. Is the upgrade free of cost?

Yes, all the upgrades are free - provided you have Annual Maintenance and Support for the current period.

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