How to upload logs

How to send log files to the Endpoint Central MSP support team?


When you face issues while working with Endpoint Central MSP, it is mandatory for our experts to refer to your logs to resolve the issues you are facing. To provide an appropriate solution for your issue, you must send us log files along with a description of the issue and screen shots, depending on the issue. You can follow this document to upload the required logs.

There are two stages in sending the log files, they are:

Extracting the logs

List of Endpoint Central MSP Log Files and their Locations

The following are the list of logs, that might be needed for trouble shooting purposes. You can find the steps to archive the logs and the steps involved in sending it to the Endpoint Central MSP support.

Endpoint Central MSP MSP Server
Endpoint Central MSP Distribution Server
Endpoint Central MSP Secure Gateway Server
ServiceDesk Plus MSP Server
Endpoint Central MSP Windows Agent
Endpoint Central MSP Mac Agent
Endpoint Central MSP Linux Agent
Remote Control / File Transfer from the Viewer Machine
ME MDM App on Android Device

Sending it to Endpoint Central MSP support

Ensure that the log files are zipped and ready to be uploaded. You can use HTTP option to upload files whose size is less than 20 GB. To send log files using the HTTP mode, follow the steps given below:

  1. From a web browser, connect to this link.
  2. Specify the Ticket ID, if you have one.
  3. Add the modules, of which the logs are uploaded.
  4. Specify your email address and the address to receive notifications.
  5. Specify the reason.
  6. Click Add files to browse and select the required log files.
  7. Click Upload.
Note : For uploading server log files, the server must be stopped prior to the upload and can be started once the files have been uploaded.

The zipped log files are successfully uploaded.


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