Why should I exclude Device Control Plus folders from anti-virus scanning?

Device Control Plus server performs various taks from installing agents on the client computers, monitoring and controlling the external devices. The anti-virus that you have installed in your network would hinder the functioning of the Device Control Plus server and agent components. This could result in various failures during agent installation,  synchronizing the patch database (for PMP on-premise), scanning the computers, downloading the patches, deploying them. So, it is always recommended to exclude all the folders related to Device Control Plus on the server (only for PMP on-premise)/distribution server and agent computers. 

 

How do I exclude the folders from anti-virus scan?

You will have to exlcude the below listed files from anti-virus scan: 

The following files located under <installation drive >\Program Files\DeviceControlplus_Agent\bin directory:

On the computer where Device Control Plus is installed, you should add notificationserver.exe to the exceptions list

The .exe file names should be added to the exception list of anti-virus, for the Device Control Plus Distributional Server to be fully functional:

  • The files located under <installation drive >\Program Files\\DeviceControlplus_DistributionServer\bin directory:

    Here is an sample document, to know more excluding folders from Symantec End Point, you can refer this for more details: How to add an exception to SEP?

    Note: Excluding the specific .exe files is more complex because it keeps changing over a period of time. So folders can also be added to the exclusion list, so that the specified folders are not scanned. In such cases, ensure that you need to exclude the following folders respectively.

    • Agent computers - DeviceControlrplus_Agent
    • Device Control Plus Server - DeviceControlplus_Server (Only for PMP On-premise)
    • Device Control Plus Distribution Server- DeviceControlplus_DistributionServer

    To know more about the steps to exclude the folder from Scan click here.