Features>Automated Remediation Workflows

Automated Remediation Workflows

SIGN UP

Going beyond monitoring and diagnostics

Modern IT teams are drowning in alerts, but context-less notifications don’t solve problems. With DEX Manager Plus, you get rich insights and diagnostics for every alert. Not only does it find what went wrong and how, but also tells you what needs to be done to correct the issue. With automated remediation workflows, DEX Manager Plus transforms reactive troubleshooting into proactive healing, delivering fixes before users even feel the impact of the issue.

Standalone Remediation Script

Targeted actions for common device and performance issues

  • Need to fix a slow PC, restart a stuck service, or clean up temporary files? With DEX Manager Plus, you can deploy no-code or scripted remediations on demand across devices.
  • Choose from a library of ready-to-use scripts and actions for common performance issues.
  • Run actions instantly or schedule them across device groups.
  • Use popular formats like PowerShell (.ps1), Batch (.bat), CMD (.cmd), VBScript (.vbs), Executables (.exe), Registry files (.reg), MSI, and more.
  • Support cross-platform remediation by customizing scripts for specific OS types.
  • Reduce repeat tickets with proactive optimization tasks like service restarts, disk cleanup, or registry checks etc.

These standalone automations let you resolve known issues at scale without needing to build a full workflow.

Detection-to-Remediation Workflows

From insight to action in seconds with no manual effort

  • Go beyond reactive fixes. With our no-code workflow builder, you can create complete, experience-driven automations that detect issues and trigger fixes.
  • Use telemetry insights (e.g., high memory usage, app lag, frequent crashes) as workflow triggers.
  • Correlate context like device model, department, or location to target remediation precisely.
  • Set up multi-step flows that detect issues, run diagnostics, and apply remediations in sequence.
  • Combine multiple actions (e.g., restart app + clean memory cache + send notification) in a single automated response.
  • Test workflows in a staging environment before deployment.
  • Monitor success metrics and rollback if needed.

How to build workflows using the native workflow builder

Building automated remediation workflows in DEX Manager Plus is simple, visual, and code-free. The workflow builder uses drag-and-drop components that you can connect in sequence to create end-to-end troubleshooting workflows. Each component has a clear purpose, giving IT teams full control over how an issue is detected, acted on, and resolved.

Workflow Components

  • Sensor: Define the trigger conditions that initiate a workflow. Sensors continuously collect endpoint telemetry such as CPU utilization, memory usage, disk usage, boot time, application crashes, or custom metrics. When a parameter crosses a defined threshold, the sensor detects the anomaly and activates the workflow, ensuring issues are identified as soon as they emerge.
  • Remote Action: Execute remediation actions instantly and remotely on affected endpoints. This can include restarting services or processes, clearing cache or temporary files, deploying fixes via custom scripts, or applying configuration changes. Remote actions allow IT teams to resolve issues at scale without requiring manual intervention or user involvement.
  • Send Mail: Automatically notify administrators, support teams, or end users when a workflow is triggered or completed. Email notifications provide visibility into detected issues, actions taken, and outcomes, ensuring stakeholders stay informed and can intervene if needed.
  • Restart: Automate device restarts as part of remediation when a fresh system state is required to resolve an issue. Restarts can be initiated conditionally or after user confirmation, helping resolve performance degradation, stuck processes, or post-update instability without manual follow-ups.
  • Engage: Interact directly with the end user at critical moments in the workflow to provide context, request confirmation, or collect feedback. This can include notifying users before a disruptive action, asking them to validate whether an issue is resolved, or capturing sentiment after remediation. Engage ensures automation remains user-aware while feeding qualitative input back into experience scoring and workflow optimization.
  • Switch: Introduce conditional logic to create intelligent decision paths within the workflow. Based on real-time results or telemetry values, workflows can branch dynamically—for example, ending the workflow if memory usage drops below a healthy threshold or proceeding with additional remediation if the issue persists.
  • Delay:Insert controlled wait periods between workflow steps to allow actions to take effect before the next check. Delays are useful for scenarios like waiting a few minutes after restarting a service or applying a fix before re-evaluating system health, ensuring accurate validation and avoiding premature actions.
  • End:Conclude the workflow once all actions are completed. The workflow outcome is logged for auditing, reporting, and analysis, providing IT teams with visibility into what was detected, what actions were taken, and whether remediation was successful.

These workflows help you solve problems before they disrupt users, turning experience data into action.