Features>Automated Remediation Workflows

Automated Remediation Workflows

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Going beyond monitoring and diagnostics

Modern IT teams are drowning in alerts, but context-less notifications don’t solve problems. With DEX Manager Plus, you get rich insights and diagnostics for every alert. Not only does it find what went wrong and how, but also tells you what needs to be done to correct the issue. With automated remediation workflows, DEX Manager Plus transforms reactive troubleshooting into proactive healing, delivering fixes before users even feel the impact of the issue.

Standalone Remediation Script

Targeted actions for common device and performance issues

  • Need to fix a slow PC, restart a stuck service, or clean up temporary files? With DEX Manager Plus, you can deploy no-code or scripted remediations on demand across devices.
  • Choose from a library of ready-to-use scripts and actions for common performance issues.
  • Run actions instantly or schedule them across device groups.
  • Use popular formats like PowerShell (.ps1), Batch (.bat), CMD (.cmd), VBScript (.vbs), Executables (.exe), Registry files (.reg), MSI, and more.
  • Support cross-platform remediation by customizing scripts for specific OS types.
  • Reduce repeat tickets with proactive optimization tasks like service restarts, disk cleanup, or registry checks etc.

These standalone automations let you resolve known issues at scale without needing to build a full workflow.

Detection-to-Remediation Workflows

From insight to action in seconds with no manual effort

  • Go beyond reactive fixes. With our no-code workflow builder, you can create complete, experience-driven automations that detect issues and trigger fixes.
  • Use telemetry insights (e.g., high memory usage, app lag, frequent crashes) as workflow triggers.
  • Correlate context like device model, department, or location to target remediation precisely.
  • Set up multi-step flows that detect issues, run diagnostics, and apply remediations in sequence.
  • Combine multiple actions (e.g., restart app + clean memory cache + send notification) in a single automated response.
  • Test workflows in a staging environment before deployment.
  • Monitor success metrics and rollback if needed.

How to build workflows using the native workflow builder

Building automated remediation workflows in DEX Manager Plus is simple, visual, and code-free. The workflow builder uses drag-and-drop components that you can connect in sequence to create end-to-end troubleshooting workflows. Each component has a clear purpose, giving IT teams full control over how an issue is detected, acted on, and resolved.

Workflow Components

  • Sensor: Define the trigger condition. Sensors pull telemetry (e.g., CPU usage, memory spikes, or app crashes) to detect when an issue crosses a threshold.
  • Remote Action: Execute remediation instantly like restart a process, clear cache, or push a custom script directly to endpoints.
  • Send Mail: Notify administrators or users when a workflow runs, keeping stakeholders informed of detected issues and actions taken.
  • Restart: Automate device restarts as part of remediation, ensuring fresh system states without manual intervention.
  • Engage: Prompt the user with a message or request input if their confirmation is needed (e.g., before restarting a machine).
  • Switch: Create conditional branches in the workflow based on results. E.g., “If memory < 70%, end workflow; if not, apply fix.”
  • Delay:Insert wait times between steps (e.g., wait 2 minutes after restarting a service before checking status again).
  • End: Close the workflow once all actions are complete, logging the workflow status for auditing and reporting.

These workflows help you solve problems before they disrupt users, turning experience data into action.