Configuring Score Settings
Score Settings in DEX Manager Plus enable IT administrators to define how the DEX Score is computed across endpoints. By adjusting category and metric weightages, customizing threshold boundaries, and disabling non-critical metrics, organizations can build a scoring model that reflects their real-world digital experience priorities. This modular approach ensures that the DEX Score aligns with what matters most—whether it's device performance, stability, responsiveness, or application reliability.
Accessing Score Settings
To access the configuration panel:
- Go to Admin in the top navigation.
- Under Endpoint Analytics Settings, click Score Settings.
Customizing the DEX Score
1. Threshold Configuration
Each metric has three scoring bands:
- Good — Optimal range
- Average — Acceptable range
- Poor — Critical range
You can configure these ranges based on your organization’s performance standards.
- Choose the metric tile and click on the three-dotted button and choose edit.
- Adjust the color-coded sliders to define score bands.
- Click Save to apply.
2. Metric Weightage
Each category includes multiple metrics that individually impact the category score. Metric weightages are also fully customizable.
- Hover over a metric tile and click on the pencil.
- Modify the weightage using the slider.
- Click Save.
Administrators can assign a weight between 1 and 5 to each metrics in the category. The system automatically normalizes the values into percentages so that the combined score equals 100%.
3. Category Weightage
The DEX Score is composed of four primary metric categories:
| Category | Description |
|---|---|
| Device Performance | CPU, memory, disk, and network metrics. |
| Application Reliability | Frequency of application crashes. |
| Device Stability | System failures, device age, battery health, etc. |
| Device Responsiveness | Boot times, logon durations, input delays. |
Each category’s contribution to the overall DEX Score is fully customizable. Administrators can assign a weight between 1 and 5 to each category. The system automatically normalizes the values into percentages so that the combined score equals 100%.
- Click the pencil icon beside "Categories."
- Adjust sliders for each category as per your needs.
- Save your changes.
4. Disabling Metrics
If a metric is not relevant for your environment (e.g., GPU usage on servers), you can disable it.
- Click the metric tile.
- Click on disable to turn off the metric.
- Save your changes.
Disabled metrics are excluded from DEX Score calculations. This helps reduce noise and improves the clarity of insights. Only enabled metrics are visible in reports, dashboards, and workflows.
5. Setting the Baseline Experience Score
The Baseline Experience Score defines what your organization considers a “healthy” endpoint experience. Devices scoring below the baseline are flagged in insights and dashboards for investigation.
- Open Score Settings.
- Locate the Baseline Score option.
- Input your target baseline (e.g., 75).
- Save to apply.
There is no fixed default—set this based on your internal benchmarks or SLAs.
Previewing and Understanding Score Settings Impact
The Weightage Distribution Chart helps visualize category/metric contributions to the overall DEX Score.
Best Practices
| Practice | Benefit |
|---|---|
| Assign higher weightage to critical business-impacting categories | Ensures score reflects organizational priorities |
| Disable metrics with low impact | Keeps insights focused during initial roll out |
| Review score settings quarterly | Adapts scoring to infrastructure and usage changes |
Yes No