Download Service Packs

We recommend users to move to the latest version, Endpoint DLP Plus build #11.2.2300.03 (Learn what's new!)

The SHA256 checksum hash value is 57BB806E93B8D9A3E648C92FD2DB67D517EBC1C5F904C3CBF2D469CB377CAF93

NOTE: Customers using builds 10.1.2137.1 and above can install this service pack. In case you are using build 10.1.2134.04 and below, update to 10.1.2137.06 before installing this service pack.
For steps to install the service packs, click here.

  • If your build number is Upgrade to Build NumberSHA256 Checksum hash value
  • 10.1.2134.01 to 10.1.2134.04 Download and upgrade to 10.1.2137.06.28995500863839E8F6A1BD3F3E8B2D9DEA9AFD2C73E074466CCF60C17537FB10
  • 10.1.2137.01 to 10.1.2137.06Download and upgrade to 11.2.2300.03.57BB806E93B8D9A3E648C92FD2DB67D517EBC1C5F904C3CBF2D469CB377CAF93

You can find the build number at the top right side corner of the Endpoint DLP Plus product.

Important Note

  1. For users with both Endpoint Central and Endpoint DLP Plus standalone solutions, the two respective agents cannot co-exist within the same system. Contact support and upgrade to the latest build of the Endpoint DLP add-on for Endpoint Central to implement a single, common agent.
  2. Endpoint DLP Plus is available as an add-on and as part of the security bundle for Endpoint Central.
  3. For Endpoint Central users, the Endpoint DLP add-on is recommended for enhancing your approach to unified endpoint management and for fortifying your endpoint data security.

Instructions to Apply Service Packs & Hot Fixes

  1. Shut down Endpoint DLP Plus i.e. right click the Endpoint DLP Plus logo on the Notification area of Task bar and click on Stop service.
  2. Important:
    • If the Endpoint DLP Plus Service is being monitored by a 3rd party tool or a script that will restart the service, ensure that you disable it until you complete the upgrade process.
    • If you have to install a couple of service packs and hotfixes to reach the latest version, it is recommended to exit the Update Manager tool for every PPM installation.
  3. Execute the UpdateManager.bat file present in the /EndpointDLPPlus/bin directory.
  4. Click Browse and select the .ppm file that you have downloaded.
  5. Click Install to install the service pack. This may take few minutes depending on the amount of data that needs to be migrated.
  6. Wait until the service pack / hotfix is fully installed.
  7. Click Close and then click Exit to exit the Update Manager tool.
  8. Start the Endpoint DLP Plus.

What is a Failover Server setup?

A Failover server is a secondary server that starts managing your devices if the primary server goes down, thus eliminating any downtime caused. Learn more.

How to check whether you have a Failover Server setup or not?

In the Endpoint DLP Plus web console, go to the Admin tab, under Server Settings, click Failover Server.

If you do not have a Failover Server setup, then the page will look similar to the image given below:

If you do have a Failover Server setup, then the page will look similar to the image given below:

Depending upon the type of setup you have, please follow the instructions below.

Steps to follow if you do not have a Failover Server setup

Steps to follow if you have a Failover Server setup