senior service desk analyst, ThinkOn
Healthcare
DAP Health, a nonprofit organization based in California, delivers comprehensive health and social services, focusing on underserved communities and individuals affected by HIV/AIDS. The team needed a solution to manage IT operations, ensure compliance, secure sensitive data, and gain meaningful operational insights. To meet these needs, DAP Health chose ManageEngine.
Here's Dave Baldwin, associate chief information officer at DAP Health, sharing how the Analytics Plus and other ManageEngine solutions have transformed its IT operations:
"Being able to see all of the data from the hundreds–sometimes thousands–of tickets we handle each month, aggregated in a meaningful way, helps us spot trends, recognize top performers, and identify where coaching is needed. It's been tremendously helpful for the organization."
