Analytics Plus enables people to make faster, better decisions, enhancing customer satisfaction to 97%.
Chris McCarthy,
global service delivery manager, ERM
Our customers are happier. We gained better visibility into IT operations, and our unresolved tickets backlog dropped by 65%.
Brian Ku,
senior service desk analyst, ThinkOn
Analytics Plus has become our Google, helping us make better decisions.
A US-based specialty insurance provider
Using Analytics Plus, we are able to easily get to the bottom of what's happening in our IT departments. It helped us streamline our ticketing system, clean it up and make it more useful.
Brian Witsken,
IT specialist, Toyota Boshoku America
With the visibility gained from Analytics Plus, we identify and fix issues before hackers can exploit them, reducing cybersecurity risks and operational vulnerabilities.
A global mining company
It's easy for us to visualize our process, gain insights, and make faster business decisions.
David Whitfield,
IT customer services manager, F4 IT Services
Being able to see all of the data from the thousands of tickets we handle each month, aggregated in a meaningful way, helps us spot trends, recognize top performers, and identify where coaching is needed. It's been tremendously helpful for the organization.
Dave Baldwin,
associate chief information officer, DAP Health
Analytics Plus helped us build a custom report in minutes, which if done manually, would've taken hours. It has also helped us increase our SLA compliance by 70 percent.
Joshua Koutsoukos,
technical services coordinator, Vizstone
Analytics Plus has made our data a lot easier to digest. It lets us put real-time dashboards on the screen so everyone can see exactly what's happening.
Nick Vella,
help desk supervisor, Contrans Group
Earlier it used to take days to prepare reports—now our customers can fetch the insights themselves in seconds.
Shalini Nair,
project manager, Happiest Minds
