GenAI is rewriting the rules of enterprise ITSM
Legacy service desks are built to respond, not anticipate. They serve as reactive support hubs—a model that's now collapsing under the weight of increasing request volume, technical complexity, and user expectations.
Modern enterprises expect their IT service desks to evolve into intelligent, proactive command centers capable of predicting, preventing and self-optimizing. Achieving this requires a fundamental pivot from reactive IT support to proactive AI-powered ITSM.
This e-book shows you how to make that pivot.
You’ll learn the concrete steps needed to build a modern ITSM strategy powered by GenAI and agentic AI—bringing automation, predictive intelligence, and proactive resilience to the heart of IT service delivery.
What's inside:
Forecast asset failures and make smarter, cost-effective asset life cycle decisions.
Prevent SLA breaches before they happen with GenAI-driven RCA.
Fix resolution bottlenecks and boost technician performance with proactive LLM-powered intelligence.
Catch incident spikes before they impact operations with ML-driven forecasting.
