Optimizing wwork hours lost in service desk processes

Optimizing work hours lost in service desk processes

In today's increasingly volatile macroeconomic climate, unearthing service desk inefficiencies has become paramount for organizations looking to streamline their IT processes. However, merely identifying these inefficiencies does not convey their true impact. Quantifying and visualizing the work hours lost to inefficient processes provides vital insights into how they undermine the productivity and efficiency of IT teams.

This e-book examines six common time-consuming service desk inefficiencies across the IT service life cycle and offers proven strategies to mitigate them and boost service desk productivity:

  • Inaccurate asset procurement and inventory management

  • A barrage of redundant software requests

  • Prolonged usage of outdated assets

  • Bottlenecks in ticket routing and assignments

  • Under-utilization of knowledge base solutions

  • Relying on speedy resolutions that inevitably compromise on quality

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