Reduce overhead, streamline support operations, invent new revenue areas, and transform IT into a profit center.
Identify recurring trends in network, software or hardware tickets; drill-down to issue-causing factors and remediate them to prevent recurrence.
Predict ticket flow, prioritize critical tickets, and redirect resources to where they're most needed.
Analyze user engagement and evaluate the effectiveness of knowledge base solutions, so you can optimize or create additional content.
Solve twice the number of tickets in half the time by graphically identifying areas where agents need additional training or mentoring.
Weed out misaligned service processes, tools, and resources that delay service delivery to reclaim lost hours and save money.
Replace legacy processes with state-of-the-art automation to improve speed, agility, and efficiency, saving money and agents' time in the process.
Consolidate fragmented IT data from multiple tools and applications, and view them together to identify areas where you lose money so you can fix them.
Pitch a rich visual story of how your IT team keeps operational uncertainties at bay, and helps end users stay productive by creating better service experiences.
Create dashboard clusters for critical KPIs and metrics using current and historical data trends to monitor, track, and drive process improvement.
Democratize data and empower your team with the knowledge of when and how to prepare for ticket volume spikes caused due to problems or security issues.
Funnel feedback into growth by identifying the products and services that benefit customers and those that don't.
Analyze user demand to fully understand new service requirements, and gain insights to deliver high-quality services at scale.
Empower support agents to deliver faster and better services with AI-enabled analytics. Pull data from multiple service modules or departments, build comprehensive dashboards, and gain automated insights into reports and dashboards—all without writing a single line of code, or going through the drag-and-drop report-building rigamarole, using Zia, Analytics Plus' built-in AI assistant.
64% improvement in making better decisions
62% growth in operational efficiency
60% improvement in customer services
47% of manual tasks automated