Salesforce log monitoring

Overview

ManageEngine Log360 provides centralized monitoring, analysis, and threat detection for Salesforce logs. Salesforce captures all user activity across the platform, from authentication events to data access and administrative changes. By ingesting, correlating, and analyzing these logs, Log360 delivers crucial visibility into user actions, security risks, and governance violations, ensuring your Salesforce environment remains secure and compliant.

How Log360 collects and analyzes Salesforce logs

Log360 seamlessly integrates with your Salesforce environment to provide agentless log collection. It automatically pulls log data from multiple Salesforce log types, including EventLogFile and audit trail logs. This cloud-native, agentless approach requires no additional infrastructure and aligns with Salesforce best practices.

Once collected, Log360's parsing engine analyzes and enriches the log data, translating raw Salesforce events into easy-to-understand dashboards and reports. This provides quick insights into who performed what action, when, where, and how across all your Salesforce organizations and users.

Critical Salesforce events monitored

Log360 tracks high-impact Salesforce activities, including:

• User login attempts (successful and failed) from new devices or unusual locations.
• Data export and report generation activities
• Content transfer and file distribution events
• Unauthorized or suspicious access patterns
• Document attachments download

Monitoring capabilities

Log360 provides centralized monitoring and analysis of Salesforce logs, including:

• Login activity: Track successful and failed login attempts, including timestamp, user location, IP address, and authentication method to detect unauthorized access attempts.
• Report activity: Monitor report generation and export events to detect potential data exfiltration and enforce data access policies.
• Content activity: Log file uploads, downloads, previews, and sharing to identify unauthorized access to sensitive files.
• Search activity: Capture what users are searching for within Salesforce to uncover abnormal data access behavior or reconnaissance activity.
• Setup audit trail: Audit all administrative changes, including permission modifications, configuration changes, and user management actions. This helps ensure accountability and change control within your Salesforce environment.

Types of Salesforce logs collected

Log360 ingests a variety of Salesforce log types, such as:

Event monitoring logs (via Salesforce EventLogFile API):

• Login and logout activity
• API calls and session hijacking attempts
• Report and dashboard access
• File downloads and views

Audit trail logs: Tracks administrative changes like user profile updates, role and permission modifications, and metadata changes for configuration auditing and compliance.

Key benefits

• Unified CRM visibility: Monitor Salesforce alongside other cloud apps and IT infrastructure from a single console.
• Threat detection: Identify insider threats, compromised credentials, and unauthorized access attempts.
• Compliance reporting: Simplify audits with predefined reports aligned with GDPR, HIPAA, PCI DSS, FISMA, SOX, and CCPA requirements.
• Operational insights: Understand user behavior, resource usage trends, and access anomalies across your Salesforce organization.
• Real-time alerting and correlation: Create alerts from Salesforce reports and correlate events with other log sources. Leverage dashboards and automated rules to detect and respond to threats more efficiently.

Address key Salesforce security challenges with Log360