MSP Network management

Businesses operating in the IT landscape rely on their networks. But networks are complex and predisposed to constant evolution, and technological advancements only seem to increase their convolution. Modern-day networks house a deluge of physical and virtual components, employ advanced technologies, and are distributed across geographies, making them incredibly difficult to manage.

However, if not properly addressed, IT infrastructure management can impact a business on multiple fronts. Unfortunately, not all businesses possess enough resources, the necessary technical know-how, or a dedicated IT operations team to manage their networks. The only viable solution in sight for such businesses are managed service providers (MSPs).

Being an MSP offering network management services, you need a network management tool that provides a broad spectrum of functionalities. The right tool can help you manage physical, virtual, and hybrid networks, support devices from multiple vendors, and get complete visibility over distributed MSP networks.

The benefits of deploying network management software

  • Proactively monitor your clients' networks for faults. This helps you defuse issues before they blow out of proportion and lead to network downtime.
  • Meet your SLAs on time to avoid penalties.
  • Ease your technicians’ workload and provide enough scope for automation.
  • Reduce your mean time to repair by quickly narrowing down the root cause of the problem and following with immediate troubleshooting.

Empowering MSPs with network management capabilities-OpManager MSP

OpManager MSP is comprehensive network management software crafted for MSPs. It enables you to proactively monitor the performance, health, and availability of your clients’ networks. OpManager MSP software monitors devices from multiple vendors out of the box, is compatible with contemporary network technologies, and is designed to manage distributed networks with its probe-central architecture. Thanks to OpManager MSP's multi-tenant software architecture, you can handle multiple clients concurrently and cater to their diverse needs with customizations and automations.

OpManager MSP's functionalities include:

Multi-tenant software architecture

OpManager MSP's multi-tenant software architecture helps you handle the network operations of multiple clients concurrently—and from a central console, too. Once you add customers and probes in the central server, you can immediately start discovering and monitoring the devices in your clients' networks. OpManager MSP software eliminates the need to have a local administrator present at each client's site; you can manage all client networks remotely.

From the remote central server, you can:

  • Discover devices, push configuration changes, and perform Level 1 troubleshooting tasks across all client sites.
  • Push software updates to all probes in the client sites.
  • Push licenses to all probes in the client sites.
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Seamless, secure user management

Identity and access management is vital for data security. OpManager MSP's built-in user management functionalities eliminate the need for a third-party identity management tool. With OpManager managed service software, you can grant role-based access to users and authenticate them on multiple fronts, such as local authentication, Active Directory authentication, and RADIUS authentication.

OpManager managed service software classifies users as:

  • MSP administrator: Granted read/write access; can handle all clients
  • MSP operator: Granted read access; can handle all clients
  • Customer administrator: Granted read/write access; can handle a subset of clients
  • Customer operator: Granted read access; can handle a subset of clients

You can also grant customers read-only access to OpManager MSP if they so desire.

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Network performance and availability monitoring

OpManager MSP helps you monitor crucial performance metrics for multi-vendor network devices, such as routers, switches, and servers, using SNMP/WMI. Using OpManager MSP, you can associate performance monitors with devices, set baseline thresholds, and monitor for violations. Performance monitors can either be manually associated with devices or can be automatically associated upon discovery using device templates. OpManager MSP’s device snapshot page displays real-time device performance stats. If the default performance monitors don't suffice, you can add custom SNMP monitors once you obtain the SNMP MIBs from the vendor.

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Multi-vendor compatibility and support

OpManager MSP supports a multitude of devices from multiple vendors. With over 53,000 vendor templates and more than 9,500 device templates, OpManager MSP is compatible with devices from all major vendors in the market, making it one of the most adaptable network management MSP tools available.

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Network visualization and topography

Vivid network visualization aids MSP network management. OpManager MSP helps represent all your clients' network devices graphically via different formats, such as business views, Google or Zoho maps, layer 2 maps, floor views, and rack views. Using these views, you can keep tabs on the availability of devices and also group them based on clients, geographies, departments, etc.

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Foolproof fault management

OpManager MSP detects all events and isolates the faults that could impact network performance. Faults trigger alarms, which are color-coded based on severity. You can segregate alarms based on customer as well as view all generated alarms in one place. OpManager MSP lets you acknowledge alarms to avoid redundant examination, suppress alarms during scheduled maintenance, and escalate alarms to specific emails when they haven't been tended to or aren’t in technicians’ scope. OpManager MSP helps broadcast alarms through diverse media such as email, SMS, Slack notifications, and SNMP traps.

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Network performance and health reports

OpManager MSP lets you generate customer-specific performance and availability reports on demand, or you can schedule reports at predefined intervals. Build custom reports or utilize OpManager MSP’s predefined reports. Historical stats and trends from these reports can help you generate actionable insights for better decision-making. These reports can also be exported in different formats such as PDF, XLS, and CSV.

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Customer-specific dashboards and widgets

Hovering over multiple windows to monitor performance metrics can be tedious and, for an MSP, quite a handful. OpManager MSP lets you create customer-specific dashboards with which you can monitor all critical performance and health metrics from a single window. With over 70 widgets, the dashboards are highly customizable. OpManager MSP also lets you create NOC views that your technicians can use to get a bird’s-eye view of your clients' network performance metrics from your network operations center.

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To learn more about how OpManager MSP, an efficient MSP network management tool can help you manage your clients' networks, download a 30-day free trial or register for a demo.



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