Phone Live Chat
US: +1 888 720 9500
US: +1 800 443 6694
Intl: +1 925 924 9500
Aus: +1 800 631 268
UK: 0800 028 6590
CN: +86 400 660 8680

Direct Inward Dialing: +1 408 916 9393

Case Study

Case Study in Wholesale Distribution: Eby Brown

Non-Invasive Active Directory Delegation: A Dream Come True For Eby Brown

"The ADManager Plus software has made is VERY simple to delegate common, every days roles to the service desk while limiting their ability to ultimately "damage" our AD. Once this tool was deployed - AD was locked down and cleaned up, and I could rest easy!"
- Andrew Kramer, Infrastructure Analyst, Eby-Brown.

Customer : Eby-Brown
Industry : Wholesale Distribution
Location : 7 Branches, HQ at Napersville, IL.

What Eby-Brown Needed?

With a workforce of around 2500 spread across several locations and a proportionally large help desk, Eby-Brown's challenge lay in delegating inordinate Active Directory tasks to technicians, WITHOUT elevating their rights in the Active Directory, as this could award them control more than what their position would warrant for. That could also mean they own the potential to damage the Active Directory - willingly or inadvertently. Eby-Brown's infrastructure demanded an Active Directory Manager that will help their IT administrators to:

  • To Delegate Help Desk Technicians' Authority.
  • Moving Users From One Location to the Other.
  • To Secure Their Active Directory.

Enter ADManager Plus

ADManager Plus proved to be the right fit the groove that Eby-Brown was, for long, looking to fill. With user-friendly instructions and intuitive interface, and not to mention the multi-faceted features offered in clean-up, reporting and user-management, ADManager Plus surely had the appeal to be the preferred choice of a well-established wholesaler like Eby-Brown.

The Catnip for Eby-Brown:

Eby Brown is completely sold out on ADManager Plus' AD Delegation model, which offered them exactly what they were looking for: ability to delegate Active Directory tasks to help-desk without elevating their rights, which could provide them undesirable control over the Active Directory.

Moreover, ADManager Plus also offers "templates" through which IT administrators can ensure a delegated task is carried out the way they prefer. With this system IT helpdesk is only a pawn in their hands that carry out orders.

With all this, an IT administrator can even make a technically naive helpdesk agent carry out complex tasks such as Exchange mailbox management!

About Eby-Brown...

Boasting of more than a century-old legacy in their field, Eby-Brown has been a leading convenience store supplier and wholesale food distributor of more than 11,000 name-brand products. They are the largest privately-owned tobacco and candy distributor in the US, with convenient warehousing that facilitates efficient distribution. No wonder, Eby-Brown has been consistently making it to the Forbes Top 100 in private businesses.

About ADManager Plus

ADManager Plus is enterprise-wide Active Directory management software with out-of-the-box reporting user-management features.

With an interface that allows ease of access, and simplicity of reports, ADManager Plus presents itself as an IT Manager's magic-wand when it comes to Active Directory management. Plus, the reports are oxymoronic - exhaustive in data intensity, yet simple to comprehend.

Feast on the Features...

ADManager Plus is armed to the teeth for any Active Directory management task. With this tool, you can:

  • Manage AD objects in bulk by using the CSV import/export feature.
  • Generate about 150 different kinds of reports on Active Directory users and other objects, and schedule them to run periodically.
  • Effectively manage Active Directory groups and OUs.
  • Delegate Active Directory tasks and authority for technicians.
  • Synchronize with Microsoft Exchange to create mailboxes.
  • Manage AD objects in bulk by using the CSV import/export feature.

Think out any other feature of an AD Manager and it's bound to be in here... :-)

How ADManager Plus Struck Chemistry with Eby-Brown?

With an appealing array of features and relatively dwarfed pricing, ADManager Plus offers the best of both worlds. No wonder, AD Manager won the hearts of technicians in Eby-Brown.

ADManager Plus features used by Eby-Brown:

Active Directory management made simple and effortless

  • Manage users, computers, groups & contacts in a few clicks
  • Ensure adherence to IT compliance requirements
  • 200+ Pre-packaged reports with custom reports builder
  • Please enter a business email id
    By clicking 'Get Your Free Trial', you agree to processing of personal data according to the Privacy Policy.


Your download is in progress and it will be completed in just a few seconds!
If you face any issues, download manually here

Other features

Bulk User Management

Fire a shotgun-shell of AD User Management Tasks in a Single Shot. Also use csv files to manage users. Effect bulk changes in the Active Directory, including configuring Exchange attributes.

Active Directory Compliance Reports

Active Directory reports to assist you for compliance to Government Regulatory Acts like SOX, HIPAA, GLBA, PCI, USA PATRIOT...and much more! Make your organization compliance-perfect!

Active Directory Workflow

A mini Active Directory ticket-management and compliance toolkit right within ADManager Plus! Define a rigid yet flexible constitution for every task in your AD. Tighten the reins of your AD Security.

Microsoft Exchange Management

Create and manage Exchange mailboxes and configure mailbox rights using ADManager Plus's Exchange Management system. Now with support for Microsoft Exchange 2010!!

Active Directory Cleanup

Get rid of the inactive, obsolete and unwanted objects in your Active Directory to make it more secure and efficient...assisted by ADManager Plus's AD Cleanup capabilities.

Active Directory Automation

A complete automation of AD critical tasks such as user provisioning, inactive-user clean up etc. Also lets you sequence and execute follow-up tasks and blends with workflow to offer a brilliant controlled-automation.

ADManager Plus Trusted By

The one-stop solution to Active Directory Management and Reporting