If you are using Applications Manager's End User Monitoring feature, download the appropriate EUM agent from the table below:
| Who should Download? | Agent Version | Operating System | |
|---|---|---|---|
| Windows | Linux | ||
| Customers using build no. 16300 and above | 20.8 | ||
| Customers using build no. 16000 to 16290 | 20.0 | ||
| Customers using build no. 15660 to 15981 | 19.0 | ||
| Customers using build no. 15320 to 15653 | 18.0 | ||
| Customers using build no. 15000 to 15310 | 17.0 | ||
Please note that the EUM agent is not a standalone product. It will work only in combination with ManageEngine Applications Manager.
It is recommended to use the SHA256 checksums to verify the integrity of the packages you download.
Supported browsers for RBM Playback include: Mozilla Firefox (v81), Google Chrome, Microsoft Edge (Windows only).
| File | SHA256 value |
|---|---|
| EUM Agent 64 bit (.exe) | 29d62dc7a3a5ca36c4787f76922c0c58e4370e905c4dbd213c35da55a41e864a |
| EUM Agent 64 bit (.bin) | 1f5da47ccd506c4836546d499a76c9caf925481851d4910eba92280f1201e887 |
No. You have to install and run a central Applications Manager server for the EUM agents to start collecting end user metrics.
Contact our technical support team - Toll Free Number : +1 - 925 - 924 - 9500 E-mail: appmanager-support@manageengine.com
No, the trial version has no restrictions and works with both Professional and Enterprise editions of Applications Manager.
The EUM agent add-on is priced as a flat fee. You can monitor any number of resources as long as you do not exceed the overall monitors count. Refer our pricing section for more information.
What are the system requirements for installing the EUM agent?
EUM Agents for Firefox based RBM monitors have to be installed on a dedicated Windows / Linux machine - 8 GB RAM, 40 GB HD. EUM Agents for Microsoft Edge based RBM monitors have to be installed on a dedicated Windows - 8 GB RAM, 40 GB HD. However, Applications Manager can be installed on Windows or Linux. This works with the Professional Edition and Enterprise Edition (with Managed Server).