An iPhone app supplements MSP's to keep track of all the accounts on the go be it anytime or anywhere. With the ServiceDesk's Plus MSP iPhone app, you can handle multiple accounts and manage your clients with out the need of a laptop or a desktop. Be it any where, you can always stay updated with all the clients and the accounts. Now with Voice Dictation feature, you no longer need to type and reply, rather accomplish it with speech. Check out the features below.
Demo Server Configuration for the App | Scan this code to |
server : demo.servicedeskplusmsp.com port : 80 username: demo password: demo |  |
www.appstore.com/servicedeskplusmsp
Features
- Filter Requests based on criteria such as unassigned, pending, open etc with support for custom filters too.
- View Request details for Individual Accounts.
- Create, Edit and Delete requests.
- Perform actions (Pick up, Assign, Close, Reply) for requests.
- Work log and resolutions can be added/modified for each request.
- Make Individual Request Billable/Non-Billable.
- Notes can be added/modified for each request.
- In addition to the above features of MSP App, here are also some features of voice dictation in ServiceDesk Plus - MSP
- Ability to call requester and set first response time simultaneously
- Adding the call to notes
- Adding the call log to worklog
Key Speech Recognition Features
- Dictation of Tickets
- Editing of Tickets
- Reply to the Ticket.
- Assign /Pickup Tickets.
- Close Tickets.
Benefits
- Keep track of all Requests while on the Move.
- Improves technicians productivity
- Faster Response time of tickets thereby increasing customer satisfaction
- View Request details for all accounts
- Monitor the time spent on tickets using the Worklog
- Resolve and close tickets using Speech recognition
- Automatic time spent calculation for worklog
- Avoid violation of the First Response SLA
- Capture call log and bill accurately
So check out ServiceDesk Plus MSP today !
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