Sync Tasks to Office 365 Calendar
- Tasks in ServiceDesk Plus Cloud can now be synced to Office 365 Calendar.
Request Template Help Card
- Help cards in the request form, previously accessed via the Help button, are now available as a collapsible section in the right pane.
Help Card in Request Form
- View help card content in a separate pop-up by clicking the full screen
icon.
- Administrators can:
- Set help card titles, unique to each request template.
- Enable Auto display help card to show instructions on the request form by default. If disabled, users must expand the help card to view instructions.
- Auto display help card is enabled automatically for templates where Show in Request Form is already enabled. Administrators can disable this option at any time from the request template.
Linking Changes
- Link change requests through parent-child relationships to organize, manage, and track complex deployments and related changes, such as staging to production migrations, antivirus patches, or large-scale, multi-phase implementations.
- A change can function as either a parent or a child, but never both.
- Administrators can set closure rules to ensure that a parent change is closed only after all of its child changes are completed. These checks can also be enforced through workflow transitions.
- Users with edit permission to the current stage can link and unlink changes under Associations in the change details page. They cannot perform this action in closed changes, but can link a closed change to open changes.
An Illustration of Linking Parent Change
An Illustration of Linking Child Changes
User-Defined Change Lookup Fields
- You can now select Asset and CMDB modules as reference entities for change lookup additional fields.
Release Scheduler
- The release details page now includes Scheduler, a weekly/monthly calendar that displays schedule of the release and its associated changes (each color-coded based on their change type), besides matching or conflicting freeze windows.
- Users with edit permissions can use Configure Release Schedule to modify the release's schedule.
Release Calendar View Enhancement
- You can now create releases from the calendar view.
CMDB Dashboard
- Introducing the CMDB dashboard, a centralized interface that provides a comprehensive view of all configuration items (CIs). You can track CI counts by status and monitor key data quality metrics such as completeness, orphan, and staleness and view associations of CI with other modules.
Checklist Enhancements
- Checklists are now available as custom actions under Setup > Automation > Custom Actions > Checklists.
Automations
- Checklist actions can be executed via triggers, workflows, workflow transitions, and timers.
Triggers
- Triggers can be configured for checklists (request subentity) and can be executed when a checklist is created, edited, or deleted.
- Checklist items can be used as criteria when configuring triggers.
Workflow Transitions
- In Incident and Service Request workflows, Checklist is available as an action node.
Workflow Transitions
- Checklist actions can be configured under Post-Action Rules in workflow transitions.
Timer
- Checklist actions can be configured within Abort Timer settings.
Incident and Service Request Templates
- Under the Checklists tab, Manage Checklists now supports bulk dissociation of checklists.
- A new requester permission Allow requesters to view checklists in requests created using this template is added under the Checklists tab for templates accessible to requesters.
Incident/Service Requests
- While converting a request type, you can delete checklists from the previous template. This applies to both incident and service requests.
