From ITSM essentials to bespoke capabilities
Schedule a free demo now

Full stack ITSM

Ensure high availability of your services

Implement best practice IT service management with ServiceDesk Plus' full-stack ITSM suite


Increase service desk adoption rates

Make your service desk easily accessible by being where your end users are.

Explore Self-service >


Boost your service desk team's productivity

Relieve your service desk team from repetitive service desk chores by setting up efficient automations.

Explore Automation >


Build a service desk that your business demands

Tailor fit your service desk attributes and processes to meet your business objectives.

Explore Customization >

  • Fine-grained authorizations

    Provide users with appropriate view and access permissions to requests, problems, changes, contracts, assets, solutions, and reports.

    Read more
  • Multi-site support

    Manage multiple sites with custom workflows and configurations for each site, all from a central service desk console.

    Read more
  • Service desk scheduler

    Allow your technicians to manage their requests, tasks, time off, and reminders from a central service desk calendar.

    Read more
  • Custom request templates

    Build and publish dynamic request templates with associated workflows, tasks, and approvals.

    Read more
  • Custom actions

    Define and invoke actions including tasks, webhooks, notifications, and custom actions across the request life cycle.

    Read more
  • Unrestricted programmability

    Build additional service desk functions with Deluge, a low-code programming language, and easily integrate with your business applications through webhooks.

  • Provisioning app

    Import all your Active Directory users into the cloud version of ServiceDesk Plus without any fuss.

    Read more

Asset management

Optimize asset utilization to ensure maximum ROI

Discover, track, and manage your IT and non-IT assets from a centralized location.

Explore Asset management >

Native IT integrations

Control and manage all things IT through 360 ITSM

Extend the scope of your IT service management tool with contextual integrations.

Explore integrations >

Business integrations

Complement your existing business process

Reduce the gap between your business and service management processes with business app integrations.

Explore Integrations >

  • Microsoft Outlook add-in

    Bring your help desk to your Outlook or Office 365 mailbox, and perform help desk activities without even accessing your help desk portal.

    Read more
  • Office 365 actionable messages

    Use the action buttons in your email notifications to act on support tickets from your Outlook or Office 365 mailbox.

    Read more
  • Office 365 calender

    Automatically create Office 365 calendar entries from reminders in ServiceDesk Plus, and sync reminders and time off between both calendars.

    Read more
  • Jira

    Create and link Jira issues to requests from within ServiceDesk Plus.

    Read more
  • Service desk APIs

    Have your developers use public, web-based APIs to integrate and connect with ServiceDesk Plus from anywhere you need.

    Read more
  • Microsoft TeamsNew

    Make your service desk easily accessible by adding it to your shared workspace on Microsoft Teams.

    Read more
  • TeamViewerNew

    Provide real-time support to end users with instant remote sessions and livestreaming.

    Read more
  • Zoho CliqNew

    Leverage Zoho Cliq, a team communication tool from Zoho, as an effective support channel for your service desk.

    Read more
  • Zoho VoiceNew

    Simplify business call management for your technicians with the VoIP phone integration.

    Read more
  • Zoho FlowNew

    Devise fine workflows between ServiceDesk Plus Cloud and 650+ applications to automate actions using the Zoho Flow integration.

    Read more

Industry solutions

Transform your enterprise IT support and service delivery

Build a unique IT service management platform specific to your business and industry

  • Higher education

    Manage your IT infrastructure better, and deliver IT services to your students, faculty, and alumni with smart automations and powerful workflows.

    Read more
  • Government

    Support your employees and citizens by delivering a robust IT service experience while operating within budget constraints

    Read more
  • K-12

    Govern your school district's IT ecosystem with smart ITSM capabilities, and deliver a better classroom experience

    Read more
  • Retail

    Digitize and automate ITSM workflows in your retail business to deliver an enhanced customer experience

    Read more
  • For hotels and restaurants

    Establish a high standard of service delivery for employees so they can provide exemplary services to guests.

    Read more
  • Enterprises

    Establish robust, enterprise-class ITSM practices with the scalable, full-stack service management platform.

    Read more
  • NGONew

    Boost your IT productivity with an industry-ready IT service desk and make a big positive impact on the world

    Read more
  • Banks and financial institutionsNew

    Build customized ITSM workflows at scale to manage your IT infrastructure, achieve regulatory compliance, and deliver consistent services to your employees.

    Read more
  • Manufacturing companiesNew

    Establish a strong ITSM foundation that cultivates a culture of rapid resolution and high-quality service delivery, transforming internal and external support to support manufacturing efforts and see bigger gains.

    Read more
  • HealthcareNew

    Create a dependable, secure service management platform for your healthcare organization and provide safe, effective services for your doctors, nurses, and other staff members.

    Read more

Enterprise service management

Unify service delivery across business functions

Extend proven IT service management best practices to other business functions and provide a consistent service experience across the enterprise from a centralized platform.

  • Human resourcesNew

    Onboard, manage, and provide world-class services for the employees in your organization with an enterprise-ready service management platform.

    Read more
  • Facilities New

    Keep workplace service delivery and operations running smoothly. Use campus-based ticket and asset management features and a built-in space management module.

    Read more
  • FinanceNew

    Start systematizing financial service management to resolve finance-related incidents quickly, deliver financial services smoothly, and more.

    Read more
  • Legal New

    Help legal teams keep pace with growing business needs by tracking, managing, and delivering legal services on time using a unified service management platform.

    Read more

Reports and dashboards

Monitor the health of your service desk

Gain insights on your service management processes by mining service desk data with the built-in reporting module.

Explore reports >

ITIL®is a registered trade mark of AXELOS Limited. All rights reserved.