Max Healthcare Institute Limited is one of India's leading private healthcare providers, operating a network of over 20 multi-specialty and super-specialty hospitals with more than 5,000 beds across north India and select metropolitan regions. In addition to hospital-based services, Max Healthcare extends its reach through Max Lab for diagnostic and pathology services as well as Max@Home for home-based healthcare, serving patients across numerous cities.
Dipankar Ghosh, head of IT operations at Max Healthcare, shared his experience of using ServiceDesk Plus:
"As a healthcare group, we have found ManageEngine ServiceDesk Plus Cloud to be exceptionally professional and good in terms of providing service desk outcomes. The automation of different templates (like email access; AD creation; and HIS, computerized patient record system, and EHR app access) is now one-click with a hierarchical approval process. The [tasks that operate as] child tickets within the service authorization rate [process] are recommendable. The groups and site configuration with triggers and business rules are extensive. We have done different integrations with HRMSs and AD along with endpoint automation tools like Workelevate. Analytics Plus has [provided] a good view in terms of ticket stats in various ways. We will highly recommend this tool."
Max Healthcare also explored ServiceNow, Jira Service Management, and Freshservice before choosing ManageEngine ServiceDesk Plus for its enterprise service delivery needs.
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The automation of different templates (like email access; AD creation; and HIS, computerized patient record system, and EHR app access) is now one-click with a hierarchical approval process. The [tasks that operate as] child tickets within the service authorization rate [process] are recommendable. The groups and site configuration with triggers and business rules
are extensive.Dipankar Ghosh, head of IT operations, Max Healthcare