Xavier College is a leading educational institution in South Australia that's dedicated to delivering high-quality learning experiences to students across multiple campuses. The college supports innovation and efficiency through continuous technological investments that enhance both academic and administrative processes. As part of this vision, its IT team sought a comprehensive ITSM platform that could streamline operations, deliver measurable insights, and scale with the college's evolving needs.
That's when ServiceDesk Plus became Xavier College's solution for unifying and modernizing IT service management operations. ManageEngine's expert-led structured onboarding process ensured the IT team achieved all core requirements from the outset and provided a solid base for the team to build on.
Since then, ServiceDesk Plus has helped Xavier College streamline its IT processes and gain greater control over service performance. Native reports and dashboards in ServiceDesk Plus have further enabled the team to track and demonstrate value, while the platform's flexibility has allowed for ongoing development and customization for long-term success.
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It's great to have a comprehensive ITSM tool in our organization [to] streamline a lot of our processes and provide essential metrics on what our IT team does for the college. The onboarding process led by ManageEngine experts was thorough and covered all our core requirements. We look forward to continuing to develop and customize our service desk environment to ensure we are getting the most out of it.
Lahiru, ICT operations manager, Xavier College, South Australia