As a ServiceDesk Plus user, you need intelligent reporting to deliver exceptional customer service at the lowest cost. This requires a detailed visual representation of your service desk, generated in the least possible time.
Get rich visualizations of your ServiceDesk Plus data with ManageEngine's advanced analytics suite. Our analytics solution integrates seamlessly with ServiceDesk Plus to give you actionable insights into your help desk, with the ability to drill down into specifics, without writing lengthy queries.
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How will this integration help you?
Resolve issues faster with more than 400 ready-to-use dashboards and reports for the incident, request history, asset, project, change, solution, and task modules.
Eliminate manual reporting with our built-in AI assistant, Zia. Create reports using voice or text commands. Get automated insights to better understand the data in your charts.
Accurately forecast trends in workload, asset, resource, and budget requirements, and plan your time and resources better to comply with SLAs and CSAT targets.
Embed Analytics Plus reports and dashboards directly in the ServiceDesk Plus console to access important KPIs without switching tabs.
Gain unified insights into your IT with blended reports and dashboards built using data from ServiceDesk Plus and Desktop Central.
Store historical snapshots of all help desk activities for subsequent forensic or diagnostic analysis, as well as audit and compliance needs.
Export or email reports, or publish them on websites and intranet portals. Tag other users and have real-time conversations from within the reporting UI.
Go from alerts to action faster with smart alerts. Get notified instantly when critical metrics fall below or rise above threshold values.
ManageEngine Analytics Plus (on-premises) Analytics Plus (cloud)