Discover powerful integrations to build a cohesive environment for users and technicians.

  • Microsoft Teams

    Bridge the gap between distributed workspaces, and bring your service desk to where your users work.

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  • Adaptive cards for Microsoft

    Perform service desk operations with interactive cards across your Microsoft apps.

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  • Azure AD

    Sync users across enterprise applications and enable a seamless experience for users.

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  • Microsoft Outlook

    Perform various service desk operations right from within your Outlook mailbox.

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  • Microsoft Intune

    Manage and track all your assets better by syncing data from Microsoft Intune.

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  • Microsoft Calendar

    Sync your ServiceDesk Plus and Microsoft calendars to keep everyone on the same page.

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  • Microsoft 365

    Track all your organization's Microsoft subscriptions and licences in one place

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  • Microsoft SCCM

    Import the asset information of workstations and assets scanned by SCCM.

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Microsoft Teams

Access the Requests and Solutions modules of ServiceDesk Plus, along with dashboards, as a tab in your Microsoft Teams instance. This enables your users and technicians to perform a variety of service desk actions, like creating tickets, accessing the knowledge base, assigning or picking up tickets, and addressing approvals. Furthermore, users can access different service desk instances and avail services across business verticals without leaving their Teams instance. Learn more about the Microsoft Teams integration here.

ITSM integration with Microsoft Teams Microsoft Teams chatbot integration

Leverage the Microsoft Teams chatbot to empower technicians to interact with ServiceDesk Plus and perform service desk operations right from within the chatbot window.

Adaptive cards for Microsoft

Enable users and technicians to interact with ServiceDesk Plus using interactive cards and perform a variety of service desk actions, like responding to approvals and creating tickets. These adaptive cards will be pushed by Microsoft Copilot to users across all Microsoft applications, ensuring a smooth and seamless experience.

Adaptive cards

Microsoft Outlook

Utilize the ServiceDesk Plus add-in for Outlook to automatically convert emails to tickets and allow users and technicians to interact with the ServiceDesk Plus UI right from within their Outlook mailbox. Users can submit requests and track their progress, and technicians can perform tasks like assigning, closing, or picking up tickets.

Microsoft Outlook integration Outlook integration

Azure AD

Sync users automatically and periodically from Azure AD to ServiceDesk Plus. Additionally, import specific users based on configurable criteria to meet business requirements.

Azure AD integration Azure AD sync

Improve user experiences by allowing them to access ServiceDesk Plus with their existing Azure credentials with Azure AD single sign-on.

Microsoft Intune

Import asset information from Microsoft Intune to view
and manage the assets in ServiceDesk Plus.

Microsoft Intune Microsoft Intune integration

Perform various Microsoft Intune actions, like restart, sync, wipe, retire, send notification, and delete, on imported assets from within ServiceDesk Plus.

Microsoft Calendar

Sync technician unavailability across ServiceDesk Plus and Microsoft Calendar to keep stakeholders informed. Technicians can use Microsoft Calendar as an additional channel for creating, updating, and deleting their leave records in ServiceDesk Plus and vice versa.

Microsoft Calendar integration Calendar integration

Microsoft 365

Enable SaaS license tracking for all your Microsoft subscriptions and licenses in ServiceDesk Plus. With this integration, pull data from Microsoft AzureAD to track the number of Microsoft licenses purchased, and optimize software asset costs by tracking license associations with users.

Microsoft System Center Configuration Manager (SCCM)

Fetch the information of assets scanned by SCCM from SCCM and import it into ServiceDesk Plus. Effortlessly leverage SCCM's powerful scanning methods to discover assets in your IT infrastructure and manage them from ServiceDesk Plus.

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