Service desk instances
Create and deploy unique service desks in less than 60 seconds.
- Create individual service desk workspaces for the different business teams in your organization, like HR and Facilities, in moments.
- Customize a common portal for end users to access different service desks.
- Manage all your organization's users and service desks from a central directory.
- Develop dedicated ticket templates, workflows, and other automations for each business function's service desk.
Automate service management in non-IT functions and departments.
- Standardize service delivery by configuring business rules and visual workflows for each department.
- Define service level agreements (SLAs) to set the right service expectations.
- Automate end-user communication with customizable and contextual notifications.
- Handle major initiatives as projects with the built-in project management module.
Service management workflows
Enterprise self-service portal
Deliver a consistent experience with an enterprise self-service portal.
- Enable users to access various service desks from an enterprise-wide self-service portal.
- Customize the look and feel of the ESM self-service portal with a simple HTML editor.
- Enable users to raise tickets, search for knowledge articles, and view announcements across different service desks from one place.
Leverage out-of-the-box best practices for HR and Facilities teams.
- Get a jump-start on your ESM efforts with predefined templates, settings, and configurations for HR and Facilities.
- Choose from a wide variety of templates for different situations:
Facilities HR - Lost key
- Sprinkler leak
- New cabinet request
- Air conditioner installation
- Transport services
- And more
- Appraisal or performance complaints
- ID card lost
- New employee onboarding
- Business cards
- Designation change
- And more
Service request templates
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What Customers Say
Having separate service desk instances for IT, facilities and records allows us to track the issues separately while giving us access to the other departments' resources. With the new version of ServiceDesk Plus, we feel like the firm's support and administration departments are working together to provide assistance. I love that it's customizable, easy to use and available at a great price.
Beverley Seche
Network Administrator at Stark & Stark, Attorneys at Law.