Zendesk integration with SaaS Manager Plus: Key benefits and how to set it up

Zendesk is a powerful customer service platform that helps businesses manage support tickets and streamline conversations across live chat, email, and social media. When connected with SaaS Manager Plus, Zendesk becomes part of a smarter, more efficient SaaS management ecosystem.

Why integrate Zendesk with SaaS Manager Plus?

By integrating Zendesk with SaaS Manager Plus, organizations can gain greater visibility into user activity, app usage, and licensing details. This provides insights for better decision-making, reduced waste, and stronger cost control.

Here's how this integration adds value to your SaaS management strategy:

Centralized discovery of Zendesk usage

Zendesk becomes part of your consolidated SaaS inventory, making it easier to manage from a single dashboard alongside all your other applications.

Detailed user insights

SaaS Manager Plus collects key Zendesk user details such as email, first name, last name, login time, and account status. This allows IT and finance teams to track who is actively using Zendesk and how often.

Identify inactive or redundant users

The platform analyzes last login data and account status to help you detect accounts that are no longer in use. This lets you reclaim licenses or adjust provisioning accordingly.

Monitor license allocation

SaaS Manager Plus gives you a real-time view of active users and associated Zendesk licenses. This helps prevent over-purchasing or underutilization of licenses.

Boost efficiency and cut costs

With a clear picture of Zendesk usage patterns, you can spot and eliminate unnecessary subscriptions. This directly contributes to SaaS cost savings without compromising service quality.

Improve SaaS hygiene

By regularly auditing Zendesk data, your teams can maintain a cleaner, leaner SaaS stack and avoid compliance issues from orphaned or misused accounts.

Required Zendesk credentials

To set up the integration, you will need:

Zendesk admin username
Zendesk password
Client ID
Client secret
To create the client ID and client secret, follow the steps provided in the Zendesk developer documentation: Creating and managing OAuth connections
OAuth connections API reference
You will also need the redirect URL from this link.

Steps to manually integrate Zendesk with SaaS Manager Plus

To complete the integration, follow these steps:

Open SaaS Manager Plus and click App Integrations from the left navigation menu.
Select Zendesk from the list of available applications.
Enter the connection name, Zendesk instance name, client ID, and client secret.
Click Authorize. You will be redirected to the Zendesk login page.
Sign in with your Zendesk admin username and password.
Click Authorize again to grant access and complete the integration.

Integrating Zendesk with SaaS Manager Plus gives you the power to manage your customer support platform more effectively. You gain full transparency into usage patterns, license activity, and opportunities to reduce waste. By bringing Zendesk under centralized SaaS management, you make your support operations more cost-efficient and easier to govern.

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